Policy processing and broker service offerings: Covid-19 and beyond

The Covid-19 pandemic is fundamentally changing the insurance industry, dictating a paradigm shift in how carriers operate. New challenges have arisen for property & casualty insurers across both personal and commercial lines that could last well into the foreseeable future.

For the next three to six months, most companies will be operating to “keep the lights on,” with a focus on delivering essential services and maintaining operations.

As a result, insurers must accelerate resiliency efforts to withstand, absorb and recover from operational disruptions and unlock new opportunities.

This infographic highlights the steps insurers can follow to elevate operational resilience, manage policies and support brokers.