FCA
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FCA
Podcast: How to support vulnerable insurance customers
This Insurance Post podcast explores the steps insurers should take to understand the needs of customers in vulnerable circumstances and ensure their products and services are suitable.
‘Stripped-back’ policies may lead to consumer confusion
Among the largest 10 car insurers, 60% now offer ‘essentials’ policies, as the sector pivots towards more budget-friendly options. This article explores how ‘stripped-back’ motor insurance policies may lead to greater consumer misunderstanding unless insurers begin to communicate clearer.
Why insurers shouldn’t wait for regulatory clarity on AI
This article explains why insurers should put in place good governance to harness the growing capabilities of artificial intelligence now rather than wait for the watchdog to set rules for the use of this technology.
Leveraging AI to accelerate decarbonisation in insurance
In 2024 the FCA’s new rule to combat greenwashing came into effect. The rise of AI presents an interesting opportunity to accelerate efforts towards decarbonisation. This article examines how artificial intelligence could help insurers achieve their Net Zero goals.
How insurers can up their claims game
The often glib promises about speedy, hassle-free claims settlement could be catching up with the industry, as the FCA starts to ask serious questions about the promises being made, and the failures to live up to customer expectations. This article explores how insurers can up their claims game.
Navigating regulatory tides in P&C insurance
In an industry where regulations shift as quickly as the tides, property and casualty insurers across the EMEA region must adjust their course to navigate emerging rules on the horizon. This blog provides some top tips on how P&C insurers can navigate the regulatory tides.
How Covid changed travel insurance laid bare
Anna-Marie Duthie, insight consultant for general insurance at Defaqto, examines how the Covid-19 pandemic and price comparison websites have transformed travel insurance and explains why some providers are feeling the pressure of the Consumer Duty rules.
Biba’s Trudgill on working with the regulator
Undeniably, for many in the insurance broking sector the major influx of new regulation in recent years has been challenging. This article outlines how overtures between BIBA and the Financial Conduct Authority might ease brokers' uncertainty around regulation.
How to support insurance customers in vulnerable circumstances
The FCA’s review into how firms understand and respond to the needs of customers in vulnerable circumstances signals an important moment for the insurance industry. This article explains what insurance providers need to do to meet the FCA’s expectations.
Markerstudy’s Lizzie Smith-Foreman on the importance of a sustainability strategy
As well as shifting to a more customer-centric model, businesses need to examine their purpose – to demonstrate commitment to a diverse, equitable and inclusive workplace. This article highlights why clear sustainability aims are a must to keep doing business with your partners and customers.