FCA
116 whitepapers and resources
FCA
The consumer duty challenge
The FCA’s rules and guidance for a new Consumer Duty require insurers and brokers to put their customers’ needs first. In this article, Peter Blanc highlights why professional advice will be the only way insurance customers can ensure they will know what they are buying.
The case for outsourced FNOL: A guide for motor insurance brokers
The new FCA “price walking” regulations promise an end to the ‘race to the bottom’ and a shift towards improving customer service. This content focuses on how motor brokers can enhance claims processes to improve customer satisfaction, the importance of FNOL and five reasons to outsource FNOL.
An end to form over substance?
In this article, Biba’s David Sparkes considers recent developments at the Financial Conduct Authority.
Business interruption payment tracker: How insurers fared into 2022
Not all insurers are created equal where it comes to keeping on top of the business interruption claims deluge. This article investigates how firms have fared.
Analysis: Dual pricing
This article investigates what changes the industry has seen following January’s dual pricing reforms and if insurers are following the right path on price walking.
Raising the appointed representatives bar
The insurance industry should not kid itself that it has no issues in its use of appointed representatives but, according to specialists, the FCA consultation should not strike fear into well-run businesses. Read this article to find out more.
Price matters but customers deserve more
The price walking ban represents a turning point for the insurance industry. In this article, Vincent Belloc, vice president at PayPal UK discusses the opportunity for insurers to build customer loyalty and competitive advantage through a relentless focus on customer experience.
The end of dual pricing and what it means
Insurance Post and PayPal surveyed home and motor insurance specialists to explore the possible implications of the recent price-walking ban. This content highlights the key findings from the research, how consumer purchasing decisions could change and how the industry might adapt.
Commission vs fees?
The Financial Conduct Authority has implied that it is inevitable fees will replace broker commissions despite wailing, gnashing of teeth and well-intentioned protestations from some in the broker community. Peter Robinson of Prizm Solutions considers the impact of professionalism on the debate.
Survival of the regulatory-fittest
In this article, former FCA insider Michael Sicsic considers how regulatory reform will hit the broker market.