FCA
116 whitepapers and resources
FCA
Weighing up the FCA’s consumer duty rules
In this article, compliance experts address what the FCA’s new consumer duty proposals will mean for the insurance sector. Read this content to find out whether the industry is ahead of the curve and if the changes will be value for money.
Adapting motor to an 'electric' world
Brokers are looking at ways to make “service” a unique selling proposition following the FCA’s ban on price walking, as they look to stand out from the crowd. This article highlights how FNOL and claims management partners can support motor brokers in attracting and retaining customers.
How to manage the most common motor insurance claims complaints using intelligent automation
This blog sheds light on some of the common motor insurance complaints identified by the Financial Ombudsman along with how intelligent automation can help motor insurers to transform customer experience.
Remote working - what the FCA expects
The FCA has recently published its expectations for remote and hybrid working within regulated businesses - including insurance brokers. This article explores how Financial Conduct Authority rules could impact on home and hybrid working.
CASS for insurance: What to expect in 2022
Client money requirements have been at the forefront of many insurance firms' thinking in the last 12 months. With the FCA indicating its intention to increase the scrutiny insurance firms are placed under for their CASS compliance, this blog highlights what the industry can expect in 2022.
Fair value - fair play
The FCA’s rules on fair value have come at the right time, and those not ready to follow them may soon fall by the wayside. This article highlights the implications for insurance brokers.
Complying with CASS rules in the insurance industry
The FCA spotlight has turned to the insurance sector, focusing on CASS 5 obligations and client money calculations. This paper explores the key CASS 5 requirements, as outlined in the FCA’s handbook and other CASS regulations that affect firms operating within the insurance sector.
Beyond price walking
In the UK insurance industry, customer outcomes and pricing are under the spotlight. This eBook focuses on how insurers can prepare for the era of customer-centric insurance by addressing price walking and taking a more proactive approach to pricing to achieve a competitive edge.
ARAG engages with FCA to reduce broker burden
While there has been plenty of talk about the FCA’s new rules on pricing and the reporting of value measures data, little of it has focussed on the sale of ancillary products or “add-ons”. This blog highlights how ARAG has engaged with the FCA to reduce the burden on brokers.
Why the FCA fair price ruling will drive product innovation and benefit consumers
This blog highlights how the challenges created by the FCA ruling on fairness in pricing should lead many general insurers to accelerate how they innovate with new products and services that offer greater value to all their customers.