Automation
306 whitepapers and resources
The future of embedded insurance: Integrating digital strategies
Embedded insurance is when insurance coverage is seamlessly integrated into the purchase of a product or service. This blog highlights how insurers can unlock the potential of embedded insurance to open up new distribution channels and opportunities for growth.
AI at intersection of insurance and behavioural science
When one thinks about AI in the context of insurance, the combination of human, experience based decision making aligned to the maximum amount of objective intelligence becomes irresistible. This article highlights how AI can help human insurers avoid cognitive overload and achieve something mighty.
Insurtech collaboration set to transform the claims ecosystem
This article sheds light on how the insurance claims sector is in the midst of a mini revolution as specialist insurtech providers look to work together, embrace collaboration and accelerate the adoption of a smart insurance claims ecosystem.
Where AI in insurance is going, we won’t need roadmaps
This article sheds light on why insurers’ chief technology officers have swiftly shifted from working on their roadmaps to having science fiction-like aspirations for the future rollout of generative artificial intelligence.
Digital Bar Quarterly: Could AI help deliver “out of the insurance world customer experience”?
This article explores why insurance companies need to get out of the digital innovation slow lane and look beyond incremental change if they are to reap the full benefits of AI.
Using AI in insurance underwriting for accelerated time-to-value
By turning to AI in insurance underwriting, insurers can avoid costly delays, streamline processes, improve accuracy, and create an optimal customer experience. This blog discusses four ways to use AI to improve underwriting processes and give you an overview of best practices to avoid risks.
Why AI won’t fully replace the human touch in insurance
Although AI will play a pivotal part in modernising cumbersome, legacy insurance practices, one thing it won’t fully replace is the human touch. This article highlights why a combination of AI technology and the human touch can redefine customer success within the insurance market.
How insurers can up their claims game
The often glib promises about speedy, hassle-free claims settlement could be catching up with the industry, as the FCA starts to ask serious questions about the promises being made, and the failures to live up to customer expectations. This article explores how insurers can up their claims game.
Unforeseen impact of generative AI on insurance
AI holds huge potential and is proliferating fast. However, little is known about how these mathematical neuron-based deep learning models really work. This article sheds light on why labelling everything as generative AI is confusing at best, and at worst could be a very dangerous mistake.
Insurance claims process automation: Three areas to automate
New and advanced technologies are paving the way for smoother, more efficient claims handling. Claims processing automation can streamline routine tasks, reduce risk of errors, and enhance customer satisfaction. This blog explores three key areas to focus on for effective automation.