Automation
288 whitepapers and resources
AI and insurance: Hype or reality?
Despite having repeatedly failed to live up to the hype, it’s only a matter of time before AI penetrates every single aspect of the insurance industry. This blog sheds light on how the use of AI within insurance is shifting towards a steady development of substantial and useful capabilities.
Spotlight: Tackling insurance's regulatory tsunami
Waves of regulatory initiatives are driving up costs, reducing profitability and slowing down business for insurance firms. This spotlight focuses on how insurance firms can respond to these challenges and address the regulatory tsunami.
2024 AI handbook for insurance leaders
AI will touch nearly every aspect of insurance - from broker operations to underwriting to risk management to claims processing and beyond. Insurers that adopt AI effectively will have an insurmountable advantage. This handbook is designed to help insurance leaders navigate the new AI territory.
Guest podcast: How AI transforms automation and workflows
The AI era is still young, but early adopters are already seeing the benefits. If you want to stay ahead of the game, it’s critical to understand AI’s trajectory. In this podcast, Gabby Rothschild, senior product manager at Appian, discusses the future of AI and the impact on work across industries.
Automated claims management: Three pillars of success
In contrast to traditional approaches, automated claims management systems optimise underwriting efficiency with advanced algorithms and machine learning. This blog provides some top tips on how to automate the claims experience for your customers including three key pillars of success.
Zurich’s Jonathan Davis on debunking AI myths
The rise of this new technology raises a lot of questions: Does AI really live up to the hype? How can insurers implement AI positively for their customers? Will AI take everyone’s jobs? What if AI leads to unethical business practices? This article looks at predictions about the future of AI.
Transforming the insurance industry with process intelligence
To truly become data-driven, insurers need solutions that make it easy to transform raw information into insights that lead to action. This blog highlights how insurers can leverage process intelligence to optimise key processes across claims management, underwriting and customer service.
Are we looking at fraud wrong? And is AI to the rescue?
Fraud has long been a scourge of the insurance industry, with £1.1bn of fraud still going undetected. This article explores whether AI could be an avenue to revolutionise fraud and the way the industry can approach it.
How struggling consumers are committing one-off frauds
With fraudulent claims adding £50 every year to the total cost of household insurance, this article explains how the growing number of policyholders feeling the pinch is resulting in exaggerated claims.
Infusing GenAI into insurance
Generative AI (GenAI) could revolutionise the insurance industry. Insurers unprepared for significant changes and new value sources may miss out on its potential. This paper highlights GenAI's most impactful opportunities and demonstrates its real-life applications in the insurance sector.