FCA
131 whitepapers and resources
FCA
Ensuring essential insurance satisfies the consumer
After the FOS stated it expected to receive an uptick in complaints from consumers who opted for cheaper car premiums without realising the impact this would have on the level of cover, this article examines how the differences between standard and essential policies are communicated.
What insurers should know about the FCA’s anti-greenwashing rule
This article explains how the Financial Conduct Authority’s new anti-greenwashing rule will, in the long term, mitigate the risk of claims brought in the insurance sector so long as providers review their communications.
FCA is banging its head against a wall on fair value
Following yet another thematic review where the Financial Conduct Authority says firms are unable to show fair value, and are even breaching rules, this article considers how the regulator could tackle poor conduct and if a commission cap could be on the cards.
Are insurers racing to be online-only excluding disabled customers?
As the insurance sector increasingly digitises, this article examines the barriers disabled customers face in accessing online insurance services, as well as the measures that have been implemented by insurers to address these issues.
What is truly behind the uptick in travel insurance complaints?
This article argues why travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
Video: How to meet the FCA’s expectations
In this Insurance Post top tips video, Michael Sicsic founder and managing partner of Sicsic Advisory, explains how insurers can articulate the way they make money to satisfy the Financial Conduct Authority.
Which? finds 48% of people making claims experience at least one problem
In-depth analysis found that 48% of all people making a claim about home, travel, motor and pet insurance experienced at least one problem in their claims journey. This article highlights why Which? has called on the FCA to take tough action against firms over claims handling failures.
Podcast: What to expect from the regulator in 2025
In the first Insurance Post Podcast of 2025, regulatory experts reveal whether the Financial Conduct Authority will become a pricing regulator and slim down the rule book in the year ahead.
Podcast: How to support vulnerable insurance customers
This Insurance Post podcast explores the steps insurers should take to understand the needs of customers in vulnerable circumstances and ensure their products and services are suitable.
‘Stripped-back’ policies may lead to consumer confusion
Among the largest 10 car insurers, 60% now offer ‘essentials’ policies, as the sector pivots towards more budget-friendly options. This article explores how ‘stripped-back’ motor insurance policies may lead to greater consumer misunderstanding unless insurers begin to communicate clearer.