FCA
131 whitepapers and resources
FCA
CUE: How to boost fraud prevention
Since 1994, the Claims and Underwriting Exchange (CUE) has helped insurers verify an individual’s household, motor or personal injury claims history. This content sheds light on how insurers can maximise the power of CUE to help combat fraud.
FCA report on insurance for multi-occupancy buildings
Following the Grenfell tragedy, the cost of buildings insurance to residential leaseholders and other property owners of multi-occupancy buildings has increased. This report examines the causes of those increases and sets out a range of recommendations and potential remedies to address the issues.
Show vulnerable clients that insurers care
As the cost-of-living crisis takes its toll on consumers, Covéa’s Vicki Heslop discusses why the insurance industry must be able to signpost how it can help before a crisis point is reached.
Removing the friction from insurance payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys. With the shift towards a customer-centric future, this article focuses on what steps insurers can take to enhance the digital payment journey for policyholders.
All on board – firms must tackle representation
The FCA requires listed firms to report on, and disclose, targets on how well represented women and ethnic minorities are on boards and executive management teams. This article investigates if the regulator has been too light-touch on this important issue of underrepresentation.
The consumer duty challenge
The FCA’s rules and guidance for a new Consumer Duty require insurers and brokers to put their customers’ needs first. In this article, Peter Blanc highlights why professional advice will be the only way insurance customers can ensure they will know what they are buying.
The case for outsourced FNOL: A guide for motor insurance brokers
The new FCA “price walking” regulations promise an end to the ‘race to the bottom’ and a shift towards improving customer service. This content focuses on how motor brokers can enhance claims processes to improve customer satisfaction, the importance of FNOL and five reasons to outsource FNOL.
An end to form over substance?
In this article, Biba’s David Sparkes considers recent developments at the Financial Conduct Authority.
Business interruption payment tracker: How insurers fared into 2022
Not all insurers are created equal where it comes to keeping on top of the business interruption claims deluge. This article investigates how firms have fared.
Analysis: Dual pricing
This article investigates what changes the industry has seen following January’s dual pricing reforms and if insurers are following the right path on price walking.