FCA
119 whitepapers and resources
FCA
How intelligent automation can help tackle FCA general insurance pricing and fair value measures
This blog looks at some of the new requirements from the FCA for pricing practices and fair value provision, and how intelligent automation can help with the implementation of operational changes and ongoing compliance.
Are insurance intermediaries prepared to go under the FCA spotlight?
It will not have escaped the attention of insurance brokers that Christopher Woolard, interim CEO at the FCA wrote a specific letter to general insurance intermediaries concerning adequate client money arrangements. This blog highlights how insurance brokers can minimise regulatory attention.
Changing expectations of UK pet insurance customers
Verisk and OnePoll surveyed UK pet insurance customers to learn more about the market, what customers look for in policies, and what their attitudes are around coverage options for pets with pre-existing conditions. This report sheds light on the changing expectations of UK pet insurance customers.
How insurance companies can work towards meeting the FCA guidance around affordability checks
Financial inclusion, including affordability, is a core priority of regulators and businesses. This on-demand webinar looks at how insurance companies can work towards meeting the FCA guidance around affordability checks.
How data sharing supports the principles of treating customers fairly
In a world changed by the Covid-19 pandemic, treating customers fairly has taken on new meaning. This blog highlights how insurance providers can meet the changing needs and expectations of customers by having a clear view of the individual’s risk at each stage of the customer journey.
FOIL Update - Business interruption insurance and Covid-19
This FOIL Update focuses on the High Court ruling on business interruption insurance and Covid-19.
Operational resilience in insurance: The UK’s changing regulatory landscape
With a regulatory shakeup on the agenda for insurance firms, this content focuses on the regulatory objectives of the FCA and the PRA, before highlighting the steps insurers can take to effectively structure a resilience programme to align with the regulatory requirements.
Business interruption insurance test case: Draft guidance for firms
This guidance sets out our expectations for insurers and insurance intermediaries when handling claims and complaints for business interruption policies during the test case brought by the FCA.
In-depth: Are wholesalers giving retail brokers a fair deal?
Nearly one year on from the publication of the FCA’s final report for its Wholesale Insurance Broker Market Study, this in-depth feature looks at whether the market has addressed the regulator’s concerns and whether wholesalers are giving retail brokers a fair deal.
Technology can help insurers respond to FCA on charges of poor customer service
Back in April, the CEOs of UK insurers, brokers, and other providers, received a letter from the Financial Conduct Authority telling them to address poor customer service. This blog highlights how technologies can help insurers to manage and enhance customer relationships.