SAS
We make customer-centric insurance a reality. Harnessing the power of AI to give you a complete picture of your customers, their lives and their businesses.
SAS analytics decodes customers, so you can treat them as people, not policy holders. It means you can give them the insurance they need. Before they need it.
Since 1976, SAS has been giving customers around the world THE POWER TO KNOW®.
All content by SAS
On the road to accelerating claims automation
Claims are often the ‘moment of truth’ for the insurance company and the ‘moment that matters’ for the customer. To stay relevant, insurers must provide a personalised trusted customer experience at this point. This eBook focuses on how insurers can offer a customer-centric claims process.
Enhancing the insurance customer journey
In the new landscape of emerging insurtechs and big tech, successful insurers are embracing customer centricity to differentiate themselves and remain innovative. This eBook sheds light on how insurers can enhance the customer journey and deliver a best-in class customer experience.
Hyperautomation in insurance
To win new business and build profitable long-term relationships, insurers can no longer afford to compete on price alone. This eBook explores how hyperautomation can help insurers deliver the digital enterprise through autonomous processes with intelligent decisioning at the core of every workflow.
How hyperautomation can supercharge the insurance industry in 2022
What is hyperautomation and what specific challenges can it help insurers address in 2022? This video explores how hyperautomation can transform the way insurers manage risk, provide innovative customer solutions and drive profitable business growth.
Be customer-centric in the moments that really matter
It’s time for insurers to look beyond the policy and get to know their customers better. This e-book sheds light on how insurers can leverage AI and advanced analytics to transform customer insights and meet customers’ needs across all stages of the customer lifetime journey.
IFB & SAS: Beating insurance fraud together - A path to smart fraud intelligence and investigations
IFB and SAS work in partnership to help bring the insurance industry together to share key data and intelligence management for a collective purpose: Tackle fraud and protect genuine customers from fraudsters. Watch this video to find out more.
Webinar: Digital claims - the final frontier
Digital claims could be the last big hurrah for insurers as they strive to improve combined ratios and improve the customer journey. In this webinar, an expert panel discuss the factors which are reshaping the claims landscape and the benefits of embracing digital claims.
Beyond price walking
In the UK insurance industry, customer outcomes and pricing are under the spotlight. This eBook focuses on how insurers can prepare for the era of customer-centric insurance by addressing price walking and taking a more proactive approach to pricing to achieve a competitive edge.
Video: Customer centric insurance - See the life not just the policy
There’s more to customers than just their insurance policies. In this video, Paul Ridge, Head of Insurance, SAS UK & Ireland, discusses how SAS can help your business transform to a customer centric model and begin to really understand the life behind the policy.
Shock to the system: How Covid-19 may have changed insurance forever
For the insurance industry, and for all of us, Covid-19 has proven that new risks are emerging. This blog highlights why Covid-19 may have changed insurance forever and why insurers need to demonstrate now, more than ever, that they are here to protect us.
Smarter insurance investigation management
Insurance fraud investigations teams are under increasing pressure with high work volumes often leading to backlogs of requests for reviewing flagged claims and policies. Download this e-book to learn about new and more efficient ways to manage the fraud investigation process.
Insurance at risk: The search for safety in a changing world
This whitepaper explores why insurers must move to a more proactive, customer-centric operating model to protect their policyholders and their own businesses in a post-Covid-19 reality.
SAS Insurance CX Summit
Watch the Virtual Insurance CX Summit on-demand to learn how to conduct interactive experiences with your customers, achieving real-time actions that bring in new policyholders and build loyalty among existing ones.
Video: How Covid-19 is impacting the insurance fraud landscape
In this five minute video, Vice President of Fraud & Security Intelligence Stu Bradley and Global Lead of Insurance Fraud Solutions David Hartley from SAS discuss the effects of Covid-19 on the insurance fraud landscape.
Real time decisions in insurance
This whitepaper paper explores how a centralised customer decision hub can help insurers drive new revenue opportunities, improve actuarial analysis, claims handling and fraud detection.
Five ways insurance will change by 2025
This blog explores five ways insurance will change by 2025. Topics covered: achieving a joined-up customer understanding; transitioning from a digital business to an algorithmic business; risk prevention; tackling new fraudulent activity.
How analytics can empower insurers to protect policyholders and drive growth amid changing risks
This whitepaper explores how insurers can harness advanced analytics to support their most vulnerable customers, rebuild trust in the industry and nurture the green shoots of recovery and growth.
Fight fraud and financial crimes with analytics and artificial intelligence
How is your organisation keeping pace and staying ahead of fraud schemes and regulatory mandates to monitor for them? This content focuses on how organisations can leverage analytics and artificial intelligence in the fight against fraud and financial crimes.
How to compete in the new era of customer-centric insurance
For insurers looking to grow, the challenge now is how to build and maintain a new breed of pricing models at scale, leveraging machine learning and advanced analytics. This whitepaper explains how insurers can adopt an agile pricing strategy that recognises changing behaviour and risk profiles.
Insurance at risk: The search for safety in a changing world
As the insurance industry enters a new era, this whitepaper focuses on why insurers must move to a more proactive, customer-centric operating model to protect their policyholders and their own businesses in a post-Covid-19 reality.
Has social distancing killed off traditional insurance call centres?
In this webinar, brought to you by Insurance Post in association with SAS, an expert panel discuss the lasting impact of the Covid-19 pandemic on claims handling and whether traditional contact centres will cease to exist in a post-Covid insurance world.
Six best practices to ignite the customer experience with IoT
The Internet of Things (IoT) extends digital customer experience to physical customer experience and customer journeys for ultimate brand distinction. This TDWI Checklist Report, outlines six best practices for data professionals and practitioners when using IoT to improve customer experience.
The state of insurance fraud technology
The Coalition Against Insurance Fraud, in partnership with SAS, conducted its fourth study to better understand how insurers are using technology to detect and prevent fraud. This report sheds light on whether insurers are succeeding with anti-fraud technology, challenges faced and future plans.
Model risk management for insurance
As technology advances, the ability to analyse vast amounts of data is driving up the requirement within the insurance industry for well governed risk management models. This content highlights the implications for insurance providers and why a robust approach to model risk management is required.
Innovation in pricing: The need to adapt
As insurers innovate, those at the core of insurers’ pricing and underwriting strategies face a growing need to adapt. Post held a roundtable, in association with SAS, to examine what is driving innovation in pricing and what challenges those changes present.
Spotlight: The future of pricing - A responsible revolution
Price comparison has changed the market dynamic, resulting in reduced coverage to achieve a cheaper offer at the expense of service levels and customer outcomes. This article looks at the changing dynamics of pricing, how incumbent insurers can survive in the future and regain trust from consumers.
Spotlight: The future of pricing - The evolution of pricing
Insurers are coming under increasing pressure to develop new ways of pricing. But, while data and technology hold the key, insurers face some significant challenges. This spotlight looks at the factors insurers need to address in order to achieve pricing improvements.
Spotlight: The future of pricing - Tightening the noose
The dual pricing noose is slowly tightening around the insurance industry’s neck. Its laudable attempts to escape from the regulatory hangman seem increasingly futile as the pressure is mounting on the Financial Conduct Authority to take action. This article focuses on the implications for insurers.
Insurance industry perspectives and approaches to IFRS 17
IFRS 17 represents the most significant change in financial reporting for decades, but what does it mean for the insurance industry? This report sheds light on the insurance industry’s sentiment towards the IFRS 17 regulation and the steps organisations are taking to achieve compliance.
The connected insurer: Modernising insurance using analytics solutions built to harness the internet of things
This whitepaper explores how the internet of things (IoT) has the potential to radically disrupt the traditional insurance business model and modernise traditional processes, especially in how the sector assesses risks.
Webinar: Integrating IoT [Internet of Things] into a digital transformation programme
In this webinar, our expert panel discuss how insurers can reap the benefits of IoT by successfully integrating IoT into a digital transformation programme. Our panel discuss how the data accrued can be used to improve underwriting decisions and drive new product innovations.
Real time decisions in insurance
Customer behaviour is changing and insurers must adapt to the new realities by building centralised customer decision hubs. This whitepaper highlights why the industry’s ability to move to real-time decision-making across all major processes holds the key to future success.
Bridging the gap to IFRS 17
Coming into force in 2021, IFRS 17 will change how insurance liabilities are valued and profit is recognised, providing more transparent and consistent financial reporting across the insurance industry. This whitepaper sheds light on what insurers need to know about the new international standard.
Pragmatic AI for insurance
Insurance companies have a long history of using analytics, but the advent of artificial intelligence (AI) has taken this to a new level. Based on research conducted by SAS, this whitepaper studies what the future will look like for insurance, as AI becomes more ubiquitous.