Business Performance Management
393 whitepapers and resources
Business Performance Management
Buzzwords vs capabilities: Deciphering insurance cloud solutions
Insurers can benefit from embracing SaaS insurance cloud solutions that streamline operations, enhance agility and provide reliable services. However, understanding the technical landscape can be challenging. This blog demystifies some of the buzzwords and clarifies the attributes of key frameworks.
AI transformation: Unveiling its generative power with Microsoft and OpenAI
Insurtech has been revolutionised by advancements in AI technology, especially, Gen AI, which continues to transform underwriting, customer service and fraud detection. This podcast examines Microsoft’s partnership with OpenAI and how it continues to move Gen AI and its applications forward.
Transforming insurance: Strategic budgeting for a digital-first future
The insurance industry is at a pivotal moment where digital transformation is no longer a choice but a necessity. So, how do you decide what to prioritise in next year’s budget to accelerate your journey into a data-driven P&C insurance organisation? Read this content to find out more.
Spotlight: Tackling insurance's regulatory tsunami
Waves of regulatory initiatives are driving up costs, reducing profitability and slowing down business for insurance firms. This spotlight focuses on how insurance firms can respond to these challenges and address the regulatory tsunami.
How Partners& generated £1.8 million ROI on its FullCircl SmartBroker + Acturis investment
Partners& is one of the UK’s leading insurance businesses, offering a broad range of solutions. This case study focuses on how Partners& leveraged an API-powered integration between Acturis and FullCircl’s SmartBroker to deliver next generation data enrichment and generate £1.8 million ROI.
Four steps to better broker/underwriter workflows
Whether you’re a broker trying to develop a rapport with customers or an underwriter trying to assess and determine acceptable risk, a shared understanding of each side's priorities and pain points is key. This blog highlights four steps for more efficient broker and underwriter collaboration.
Three examples of intelligent automation in insurance
Intelligent automation in insurance is a powerful tool that reduces human error and the need to perform repetitive tasks manually. This blog highlights three examples of intelligent automation in insurance and how insurers can deliver the high-speed customer experience today’s policyholders expect.
Why customer satisfaction in general insurance is plummeting
The article looks into the latest Institute of Customer Service report, in which customer satisfaction in general insurance providers over the last 12 months has plummeted at the fastest rate since 2008.
Insurance and artificial intelligence: Four emerging trends for 2024
If 2023 was the year AI captured headlines and demonstrated potential, what can we expect in the next year? What will be the impact of this exciting new technology? This blog covers four key trends we can expect to see around AI in the insurance business over the course of 2024 (and beyond).
Newsletter: The stress busting edition
Stress Awareness Month has been held for the last 32 years to raise awareness of the causes and cures for our modern-day stress epidemic. In this content, ARAG’s partners at Vita Health Group highlight the physical and mental impact of stress, and six simple ways to better manage stress.