Business Performance Management
395 whitepapers and resources
Business Performance Management
Three things to look for in an automated underwriting system
Intelligent automation including AI can free up underwriters to focus on high-impact tasks. However, to provide meaningful improvements to the underwriting process, automation needs to be carried out effectively. This blog discusses three important requirements for a modern underwriting system.
CII Broking Community’s Patel on insurance’s war for talent
The UK insurance market is the fourth largest in the world and the largest in Europe. Employing more than 300,000 people, it is considered a global hub for expertise. This article explores why the industry needs to go above and beyond remuneration to attract talent.
Buzzwords vs capabilities: Deciphering insurance cloud solutions
Insurers can benefit from embracing SaaS insurance cloud solutions that streamline operations, enhance agility and provide reliable services. However, understanding the technical landscape can be challenging. This blog demystifies some of the buzzwords and clarifies the attributes of key frameworks.
AI transformation: Unveiling its generative power with Microsoft and OpenAI
Insurtech has been revolutionised by advancements in AI technology, especially, Gen AI, which continues to transform underwriting, customer service and fraud detection. This podcast examines Microsoft’s partnership with OpenAI and how it continues to move Gen AI and its applications forward.
Transforming insurance: Strategic budgeting for a digital-first future
The insurance industry is at a pivotal moment where digital transformation is no longer a choice but a necessity. So, how do you decide what to prioritise in next year’s budget to accelerate your journey into a data-driven P&C insurance organisation? Read this content to find out more.
Spotlight: Tackling insurance's regulatory tsunami
Waves of regulatory initiatives are driving up costs, reducing profitability and slowing down business for insurance firms. This spotlight focuses on how insurance firms can respond to these challenges and address the regulatory tsunami.
How Partners& generated £1.8 million ROI on its FullCircl SmartBroker + Acturis investment
Partners& is one of the UK’s leading insurance businesses, offering a broad range of solutions. This case study focuses on how Partners& leveraged an API-powered integration between Acturis and FullCircl’s SmartBroker to deliver next generation data enrichment and generate £1.8 million ROI.
Four steps to better broker/underwriter workflows
Whether you’re a broker trying to develop a rapport with customers or an underwriter trying to assess and determine acceptable risk, a shared understanding of each side's priorities and pain points is key. This blog highlights four steps for more efficient broker and underwriter collaboration.
Three examples of intelligent automation in insurance
Intelligent automation in insurance is a powerful tool that reduces human error and the need to perform repetitive tasks manually. This blog highlights three examples of intelligent automation in insurance and how insurers can deliver the high-speed customer experience today’s policyholders expect.
Why customer satisfaction in general insurance is plummeting
The article looks into the latest Institute of Customer Service report, in which customer satisfaction in general insurance providers over the last 12 months has plummeted at the fastest rate since 2008.