Business Performance Management
396 whitepapers and resources
Business Performance Management
Why customer satisfaction in general insurance is plummeting
The article looks into the latest Institute of Customer Service report, in which customer satisfaction in general insurance providers over the last 12 months has plummeted at the fastest rate since 2008.
Insurance and artificial intelligence: Four emerging trends for 2024
If 2023 was the year AI captured headlines and demonstrated potential, what can we expect in the next year? What will be the impact of this exciting new technology? This blog covers four key trends we can expect to see around AI in the insurance business over the course of 2024 (and beyond).
Newsletter: The stress busting edition
Stress Awareness Month has been held for the last 32 years to raise awareness of the causes and cures for our modern-day stress epidemic. In this content, ARAG’s partners at Vita Health Group highlight the physical and mental impact of stress, and six simple ways to better manage stress.
BPM insurance strategies: Four steps to better processes
Faced with a myriad of challenges, how can insurers find ways to improve efficiencies in their core processes? This blog highlights how insurers can adopt business process management for their core processes to streamline work and produce better results for customers.
Hyperautomation for insurance: Your roadmap to modernisation
What is hyperautomation for insurance and how does it differ from automation? This blog peels back the layers to see how hyperautomation works and sheds light on four technologies insurers might incorporate in their hyperautomation process.
Sidestep project failure by building all-star delivery teams
Do change leaders in the insurance industry have anything to learn from sports psychology when it comes to motivating teams to achieve success? This guide explores how to inspire talented people to work together to deliver project outcomes.
Transforming insurance: Creating a best-of-breed model by combining low-code and core platforms
How can insurers bridge the gap between out-of-the-box and customisable solutions to connect core systems and optimise claims processes? Designed for insurance leaders, this report explores a hybrid approach to driving value across core modernisation initiatives.
View from the top: Creating customer-centric insurers
In this article, Amanda Fox, chief customer officer at Markerstudy, outlines the importance of communication, product design and employee engagement for insurance businesses pursuing a truly customer-centric approach.
How to deliver intelligent connected insurance experiences: Six success stories
Strong processes are at the heart of innovative and competitive insurance companies. Comprising six success stories, this content sheds light on how leading insurers are using Appian to automate underwriting, streamline claims, modernise customer experiences, and transform workflows.
View from the top: Aon’s Helen Payne on human sustainability
Organisations are increasingly thinking about people risk, recognising that employees are their most valuable intangible assets. In this article, Helen Payne, UK director of human sustainability at Aon, outlines what steps firms are taking to look after their employee’s wellbeing.