Insurance Post
Insurance Post has, since 1840, been delivering business-critical information for the general insurance market. Considered essential reading by senior managers in the sector, Insurance Post’s strength lies in the breadth and depth of its coverage across insurance, broking, claims, technology and risk management.
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Are insurers racing to be online-only excluding disabled customers?
As the insurance sector increasingly digitises, this article examines the barriers disabled customers face in accessing online insurance services, as well as the measures that have been implemented by insurers to address these issues.
Understanding the dangers of working at height
Stuart Dickinson, senior underwriter at Square Pegs, examines why working at height injuries and associated medical costs are increasing in the UK and why greater heights do not mean more claims.
Big Brother is watching 45% of insurance employees
Almost half of insurance employees have their working time strictly monitored with 41% admitting leaders are always watching whether they’re on task during work hours. This article highlights how a controlling and inflexible leadership style is making insurance employees feel powerless and devalued.
Why are HNW MGAs dropping like flies?
After numerous MGAs operating in the high-net-worth space have either been sold or gone into run-off over the last few years, this article explores what it takes to survive in this space.
Small changes could make a big difference with business interruption insurance
Insurers, adjusters and policyholders often grapple with the nuances of business interruption policy terms, leading to disparities in claims outcomes and a general atmosphere of uncertainty. This article explores how uncertainty around BI cover might be dispelled.
What is truly behind the uptick in travel insurance complaints?
This article argues why travel insurers who try to claim 99.993% of holidaymakers are happy with their products and services should reconsider the way they look at customer complaints.
Is embedded insurance friend or foe?
While embedded insurance offers exciting opportunities for growth and customer convenience, it comes with inherent risks. This article sheds light on how to ensure the convenience of embedded insurance does not lead to a lack of informed decision-making plus a repeat of the PPI mis-selling scandal.
Tackling the growing issue of fake insurance adverts
With more road traffic accident victims falling foul of scammers pretending to be insurers, this article explores what is being done to stop companies advertising false contact numbers on search engines to trick customers into filing insurance claims with fraudsters instead of their actual provider.
How to create a pipeline as a specialist insurer
How a sales pipeline can help teams track their progress, pinpoint revenue-killing roadblocks, and prioritise their efforts to increase revenue is covered by Russell White, CEO of Peach Pi and NPAI, in this Insurance Post Top Tips video.
Video: How to meet the FCA’s expectations
In this Insurance Post top tips video, Michael Sicsic founder and managing partner of Sicsic Advisory, explains how insurers can articulate the way they make money to satisfy the Financial Conduct Authority.