EXL
EXL is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 50,000 strong, with more than 50 offices spanning six continents.
All content by EXL
Infusing GenAI into insurance
Generative AI (GenAI) could revolutionise the insurance industry. Insurers unprepared for significant changes and new value sources may miss out on its potential. This paper highlights GenAI's most impactful opportunities and demonstrates its real-life applications in the insurance sector.
Generative AI regulation
It is no longer a question of whether generative AI will change the world, but how. This content highlights why the business community should take on the responsibility for helping develop appropriate guardrails and inputs on regulations to govern these technologies.
Innovating customer journeys: How generative AI drives unparalleled experiences
Positive customer experiences cultivate satisfaction and forge emotional connections that foster long-lasting loyalty and advocacy. This white paper sheds light on how to apply generative AI to a data-led CX strategy, the benefits to be gleaned and how to address key challenges.
Generative AI in insurance: From ‘wild west’, to responsible adoption
How should generative AI be understood, anticipated and managed in the insurance sector? This content sheds light on the vast potential for Gen AI in the insurance market, and how the industry can leverage the benefits within the tacit boundaries of ethics and responsibility.
Accelerating transformation in insurance
To thrive and compete in the digital age, insurers cannot afford to overlook the opportunities that emerge where industry and technology trends meet. This content highlights why now is the time to embrace tech-driven opportunities and the steps insurers can take to accelerate transformation.
Leveraging data, analytics and automation to transform underwriting operations in the Lloyd's and London market
A recent breakfast briefing explored automatic extraction and enrichment of unstructured pre-bind data to streamline processes and improve underwriting decisions in the London market. This content explores the key themes discussed including areas ripe for automation and looking to the future.
Redefining London market Lloyd's business around data and AI
The new digital age has dawned on the London market, and digitalisation is moving ahead at pace as Lloyd’s Syndicates fight for relevancy on the global stage. This content focuses on how artificial intelligence and data transformation can enable the market to make smarter bets on risk selection.
HfS’ Phil Fersht talks with EXL’s Vikas Bhalla about his digital business journey
In this special fireside chat, HFS CEO Phil Fersht talks with Vikas Bhalla, EVP and head of the insurance business at EXL about his career and digital business journey.
The future of insurance podcast - "Fluidity of insurance"
Individuals have different policies to cover multiple risks, but the ideal customer experience would be to have everything embedded to provide the right coverage in the right place without worrying about multiple policies. Watch this podcast to learn about the concept of fluidity of insurance.
Motor insurance: Acquiring and retaining the right customers in a post COVID-19 world
This white paper focuses on the impact of COVID-19 on motor insurance premiums, analysing how insurers may need to evolve business models to continue achieving growth. Download this content to discover the steps motor insurers can take to acquire and retain the right customers.