Is it time to review your claims handling process?

Recent world events such as the Covid-19 pandemic, Brexit and the FCA’s price walking ban have given insurance brokers food for thought about how to manage challenges and crises in a way that improves customer service in even the most challenging times. Making customer service a USP should be a top priority for motor brokers.

This content focuses on why motor brokers should consider outsourcing claims handling processes to improve customer service.

Topics covered:
• The need to prioritise service over price.
• Benefits of outsourcing your claims handling process.
• What should motor brokers look for in a claims partner?
• Digitisation.
• Managing your suppliers effectively.