Broker IT and Software Support
36 whitepapers and resources
Broker IT and Software Support
Blog: Are conflicting messages on risk controls and rates eroding trust in cyber expertise?
Is a failure to heed the cyber insurance lessons of the past undermining efforts to shore up its sustainable future? Ian Summerfield, head of cyber at Pen Underwriting, discusses whether conflicting messages on risk controls and rates are eroding trust in cyber expertise.
How Partners& generated £1.8 million ROI on its FullCircl SmartBroker + Acturis investment
Partners& is one of the UK’s leading insurance businesses, offering a broad range of solutions. This case study focuses on how Partners& leveraged an API-powered integration between Acturis and FullCircl’s SmartBroker to deliver next generation data enrichment and generate £1.8 million ROI.
Three misconceptions about hybrid working and IT equipment coverage
Undoubtedly hybrid working has revolutionised the way we work, but it may also be a catalyst for new potential risk exposures. This article considers three misconceptions about computer insurance in relation to hybrid working, and how brokers can ensure their clients have appropriate cover in place.
Insurance broking sector’s vulnerability to cybercrime uncovered
More than 38,600 pieces of data have been leaked from the top 75 UK insurance broker domains since 2016, according to a scan of the dark web conducted on behalf of Insurance Post. This article highlights the insurance broking sector’s vulnerability to cybercrime.
Good or bad? The looming regulation of broker software houses
Broker software houses likely face regulation amid a new law before parliament. The impending regulation has triggered debate over whether it will protect customers or add more cost and paperwork for brokers. Read this article to find out more.
Broker Week: Evolving insurance business models
The insurance industry’s business models are changing fast due to the relentless march of technology, new market routes and modern distribution methods. How can brokers keep ahead of the curve to keep current business models from becoming obsolete? Download this article to find out more.
Audiobook: Driving innovation in the digital ecosystem of insurance
Listen to this audiobook to learn how plugging into a digital insurance ecosystem and embracing technology trends helps brokers make doing business simpler, more intelligent, more productive, and valuable.
Building trust: A fine balancing act
Faced with customers expecting easy, seamless digital access but amid rising levels of cyber-crime, brokers need to balance security with convenience. As part of Broker Week, this article looks at what brokers can do to ensure trust remains at the heart of their customer proposition.
How to choose your insurance administration system
Advanced insurance administration technology promises to help insurers, MGAs and brokers to simplify processes, reduce costs and transform the customer experience. This short guide sets out the 10 essential questions insurance businesses should ask when selecting a new software provider.
Broker Week: Digitalising broker efficiency
One of the critical aims of digitalisation is to drive efficiency and productivity in the business, using connected technology to conduct and complete business seamlessly and effectively. So, what can brokers do to achieve this? This article provides some top tips for brokers.
Blog: The need for insurers to develop more productive intermediary distribution networks
This blog highlights the need for insurers in the UK to develop more productive intermediary distribution networks and how Duck Creek’s Producer platform can help them to significantly enhance their producer partner relationships in today’s challenging market environment.
Broker Week: The dos and don'ts of digitalisation
‘Customer first’ is an oft-repeated mantra when it comes to the digitalisation of insurance broking. But how do brokers achieve that goal? And where are brokers most likely to come unstuck? This article investigates.
Digital technology adoption survey: Six key insights for brokers
1,819 independent brokerages across the UK, Ireland, U.S., and Canada participated in the 6th Annual Applied Digital Broker Survey. Based on the survey results, this content shares six key insights about digital technology adoption within the broker market and the market forces driving change.
Breaking down the barriers between producers and insurers
Maximising the productivity, brand loyalty and experience of brokers is easier said than done. This podcast explores what needs to happen to improve the ease of doing business between insurers and producers, the role of data exchanges and how they can bridge the gap between separate systems.
How to choose the right technology
The benefits and types of technology available to insurance brokers are well known but picking the right suite of technologies can be daunting. This content provides advice to brokers on how to choose the right technology for your business.
The tech toolbox: What do brokers need?
With a plethora of options on the market, deciding which technological solutions are best for their business can be difficult for insurance brokers. This content highlights the essentials that every broker should have in their technology toolbox to help both their staff and customers.
Commercial PreQuote: Offering a single point of entry to business data verification
This blog highlights how brokers can make use of Commercial PreQuote from LexisNexis Risk Solutions to speedily validate and enrich the data provided by SME customers prior to quote, thereby improving the quality and precision of quotes.
In-depth: The data revolution
Data is transforming how insurance brokers conduct business. This in-depth investigates how data is reshaping the commercial lines market, why information is vital for convincing providers to back a scheme, and how brokers can apply data enrichment and verification to the SME market.
Video: Making data access easy
The insurance industry is swimming in data. But what good is this valuable data if you cannot access it and use the insights it can give you to serve your customers. Watch this video to learn how Applied is making data access easy.
Infographic: How digital brokers deliver enhanced customer satisfaction
In a crowded marketplace, insurance brokers must focus on the demands of the customer to provide a superior customer experience. This infographic highlights how digital brokers deliver enhanced customer satisfaction by providing omnichannel experiences expected by today’s consumers.
Infographic: How digital brokers provide better advice
Digital brokers are emerging as proactive risk advisors, using technology to support the risk management advice that they provide to their customers. This infographic highlights how digital brokers can leverage technology to showcase their expertise as trusted client advisors.
Webinar: Mapping and innovating processes to drive better, customer focused decisions
Designed for insurers and brokers, this webinar explores how you can overcome the practical challenge of successfully changing the operating model in order to deliver a customer experience fit for the digital age.
How brokers can reap the benefits of payment services
In this video, Insurance Age’s content director Jonathan Swift, speaks with Close Brothers Premium Finance about the benefits of their payment services and how brokers as well as their clients can operate in an ever changing climate.
Blog: Three ways brokers can be more efficient working remotely
Independent brokers have had to evaluate and launch new plans to get staff working from home, whilst continuing to serve customers. In this blog, Andy Fairchild, CEO at Applied Systems Europe, considers how to get the best out of teams who are working from home.
Infographic: Your guide to the digital revolution of insurance
With increasing industry consolidation, new market entrants, and customer experience at an all-time high, this interactive infographic highlights why there is an urgent imperative for independent brokers to join the digital revolution of insurance in order to future-proof their business models.
Broker Extra: Building a road map to solution implementation and change management
In today’s uncertain circumstances, it’s critical for brokers to be able to evolve business operations and adopt technology to continue to serve customers. In this Broker Extra session, an expert panel discussed how brokers can build a road map to solution implementation and change management.
Insider tips: Implementation & change management
Designed for brokers who are reviewing their existing technology systems, this article highlights the benefits of using a foundational broker management system to serve customers and the steps your business can take to implement change and simplify the migration to a new system.
Nine ways to turn your customers into your self-service software champions
Insurance customers are now expecting to interact with your business and understand their policies no matter the time of day or location. This article focuses on how brokers can leverage customer self-service online portals to provide an anytime, anywhere service for policyholders.
Video: Technology & your next sales win
Tech savvy insurance consumers expect to deal with brokers anywhere, anytime on their terms, as they would with other experience-led brands like Amazon. This video sheds light on how technology is impacting consumer behaviour and how brokers can respond to create an experience-led business.
Spotlight: Customer case study - Providing insurance services to customers of the LSL Group for over 20 years
As a specialist property insurance broker, First2Protect is taking steps to implement a digital-centric operations strategy in order to thrive. This case study looks at how First2Protect leveraged Intelligent Automation and deployed Blue Prism Cloud’s digital workforce to achieve its goals.
Blog: Brokers and IT platforms
Broking technology has the potential to be a strong enabler of change in the industry. This blog highlights how technological developments can enable brokers to provide better risk management advice to clients, improve customer interactions, meet regulatory requirements and reduce costs.
The digital age of insurance: A roadmap to digital transformation
Now that the digital transformation of insurance is here, opportunities abound for brokers who are ready to take the steps necessary to ensure their futures in the digital age. This content focuses on the factors driving the digital age of insurance and why going digital matters for brokers.
The digital distribution challenge for brokers
How is technology changing distribution within the broker market and what are the implications for you and your customers? Produced by Insurance Age in association with Charles Taylor InsureTech, this webinar focuses on some of the digital challenges and opportunities faced by brokers.
Legal helplines buzzing as access to justice is cut
Legal aid is viewed as one of the three pillars of the welfare state vision. However, with access to justice being cut, research from ARAG shows telephone legal advice running at 85% higher volumes than five years ago. This article highlights why the need for helplines is unequivocal.
The role of e-trading in the insurance industry
More and more, e-trading is the preferred way insurance is transacted for brokers. It’s revolutionary, yet an everyday essential tool, and often taken for granted. This white paper explores the rise of e-trading, its impact on the industry and offers expert insight on what the future holds.
InsurTech futures: The rise of the machines
In this article, Red Crake's Ed Pugh tells us how brokers can cut costs by using software systems to automate repetitive processes.