People Costs and Risks
93 whitepapers and resources
People Costs and Risks
Why AI won’t fully replace the human touch in insurance
Although AI will play a pivotal part in modernising cumbersome, legacy insurance practices, one thing it won’t fully replace is the human touch. This article highlights why a combination of AI technology and the human touch can redefine customer success within the insurance market.
Jingle bells and legal spells: Navigating Christmas laws
With the increased usage of social media, people’s behaviour at any work-related party can be posted to a global audience in seconds. As we approach the Christmas party season, DAS Law’s Grace Hughes takes a look at the new duty on employers on the prevention of sexual harassment in the workplace.
How to talk to your manager about your mental health
Although there’s a growing openness about mental health, there is still a significant stigma which may be making it difficult for employees to open up to their managers. This article shares four tips on how to effectively share mental health challenges with your manager at work.
Spotlight: UK businesses brace for evolving claims risks
The risks facing UK businesses are constantly evolving, and trends in claims follow in their wake. It’s not just a rise in extreme weather events that is contributing to the claims tally for UK businesses. This article explores the gaps in insurance cover in the workplace.
Sexual harassment in the workplace - A time for change
Changes around sexual harassment at work become law on 26 October 2024. This article explores the implications for employers in respect of their duties regarding the prevention of sexual harassment in the workplace.
Zurich’s Jonathan Davis on debunking AI myths
The rise of this new technology raises a lot of questions: Does AI really live up to the hype? How can insurers implement AI positively for their customers? Will AI take everyone’s jobs? What if AI leads to unethical business practices? This article looks at predictions about the future of AI.
Post-termination restrictions for partners and senior team members
If an employee or partner has knowledge of your clients and techniques, your strategic plans and staff data could be attractive to competitors. This article explains the types of restrictions that firms can implement to protect such information and important points to consider when taking action.
HSB Knowledge Squad Podcast: The role of business computer insurance in an evolving digital world
In HSB’s latest Knowledge Squad podcast, Mathew Prentice, Stacey Sheridan and Andy Meanock discuss how evolving working trends are impacting business computer-related insurance risks, and what key computer equipment exposures businesses need to consider.
How AI can transform insurance contact centres
The reputation of the industry, and its impact on customer attitude and behaviour, is a constant concern for many. This article explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
AI shouldn’t spell the end of human insurer judgement
Artificial intelligence excels at prediction, but it does not possess judgement. This article explains the ways human judgement will become more common as AI systems proliferate, and why business leaders need to be aware that humans will still be essential to manage risk.