The future is proverbially always bright, so will the insurance market glide towards the future on wings or be dragging a ball and chains in 10 years’ time? Legacy software, bureaucratic processes and start-ups are legitimate threats to the industry’s survival, according to the 52 young insurers who responded to this research, although most participants are overwhelmingly positive about the industry’s prospects provided companies acknowledge the need to adapt, and quickly.
In the fourth and final section of this research project, Michèle Bacchus asks young insurer employees how they see the future of insurance and what they feel they can learn from the older generation.
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