Today insurance companies are dealing with high volumes of digital media associated with the claims initiation and claims investigation process. The increasing quantity and variety of content, much of it unstructured, is leading to costly processing times and dissatisfied customers.
In this webinar, Sandy Kemsley, BPM Architect and Industry Analyst along with Dave Giordano, Founder & Insurance Practice Lead at TSG, discuss how to improve customer retention and increase efficiency in the claims experience.
You will learn:
• How to streamline the ingestion and management of digital media and other content.
• How to reduce manual effort by the automatic extraction of key information from claims content.
• How example customers are using this technology today to drive efficiency.