Case study: Thomas Miller sets the foundation for continuous, long-term improvements

Thomas Miller is an international provider of market-leading insurance services with a rich heritage stretching back more than 130 years. It owns and manages a series of businesses, which are acknowledged leaders in their specific markets.

Its portfolio includes mutual organisations and, increasingly, specialist insurance services businesses. These businesses operate through a global network of offices that serve members and customers in over 100 countries worldwide.

This case study focuses on how Thomas Miller has leveraged Blue Prism’s turnkey cloud-based intelligent automation platform to scale up its intelligent digital workforce to deliver service excellence to its members during the Covid-19 pandemic.