Claims processes: The biggest challenge to talent and changing roles in insurance

For the insurance industry the speed of change is arguably greatest within the claims function and a recent PWC report ‘Claims Workforce of the Future: 2030’ found that 51% of insurance CEOs are extremely concerned about the speed of technological change and 81% are concerned about the availability of digital skills in the industry.

Then there’s the need to deal with the traditional, boring image of insurance held by a lot of graduates and young people, when the reality is actually far more interesting. It’s about keeping people and businesses safe in the interconnected world of the smart home, smart buildings, sensors, connected cars and the Internet of Things (IoT).

This blog sheds light on what the claims department of the future will look like, how existing roles are changing, and the skills challenges and opportunities within the insurance industry.