In-depth - business continuity: Lockdown logistics

When the UK was put into lockdown on 23rd March, the insurance sector had to move fast to ensure it complied with the remote working requirements. While there were some teething issues, most firms adapted well and are even considering how this might affect the sector’s future.

This article focuses on how the sector adapted to the changes imposed during the coronavirus crisis.

Topics covered:
• Remote working.
• Service standards.
• Personnel issues.
• Relationship counselling.
• Back to work.
• Recruitment and training.