Spotlight claims assistance: Ignore at your peril

Making an insurance claim can be challenging at the best of times, however where a major incident or complex loss is involved, getting the right support in place quickly is vitally important for insurance brokers and their clients.

The Financial Conduct Authority’s thematic review on commercial claims for SMEs was critical of the claims sector and gave examples of situations where policyholders and their brokers had been left to project manage and, ultimately, negotiate claims without planning and guidance.

This article focuses on what the industry can do to improve the claims process.