A new era of P&C claims management: Handling claims in an increasingly digital, analytic and flat world

The processing and payment of insurance claims is the moment of truth between property and casualty insurers and their customers. The speed, ease, and accuracy of these key interactions set the tone for the customer relationship - and has proven to be the key to brand building, customer retention, and referrals in this increasingly competitive market characterised by intense competition, pricing pressure, customer churn, and increasing incidents of fraud.

The emergence of new technological tools and analytics capabilities can change the game for property and casualty insurers by: improving the quality of their claims service; enhancing claims accuracy; reducing claims leakage and incidents of fraud; improving investment returns. However, to reap the benefits of these advances, insurers must invest in five key areas.

Download this whitepaper to find out more about the new innovations driving the P&C market and the steps insurers can take to seize the opportunities available.