Business Performance Management
392 whitepapers and resources
Business Performance Management
Research state of the broker nation extra: Insurers
In this extra part of the State of the broker nation, Post finds out what brokers really think about their insurers. Michèle Bacchus asked them plainly – and she has received some frank answers. Topics covered: relationships with insurers; broker barometer; areas for improvement.
Infographic: How the digital workplace is reshaping financial services
Download Fujitsu’s digital workplace infographic to discover the opinions of insurance and banking employees when it comes to workplace technology and why it should no longer be seen as a cost centre.
Fit for digital: Co-creation in the age of disruption
What does it take for an organisation to thrive in the era of digital disruption? To find out, Fujitsu explored the views of 1,200 C-Suite decision makers from around the world. This report highlights why the insurance sector is not immune to digital disruption and the challenges that lie ahead.
The truth about customer experience
The truth about the customer experience is that touchpoints used to be critical in determining a customer’s satisfaction. However, there are more touchpoints and complexities than ever before. Download this whitepaper and learn the truth about the customer experience.
Three things to leverage for insurance product innovation
Nearly half of insurers worldwide say they lack an achievable plan to carry out a successful digital transformation, yet many adjacent innovations are right under insurers' noses. This article highlights three ways insurers can leverage adjacent product innovation to speed up digital transformation.
Automation: Rise of the machines
A study placed underwriters near the top of a list of jobs most at risk of being phased out in favour of automated systems. But how real is the prospect of underwriters being replaced by machines, and should it be welcomed or feared? Download Post's article to find out.
Five steps to better customer & broker engagement
To attract and retain both customers and brokers, this report highlights why insurers need to implement a host of new portals. The report sheds light on existing obstacles, highlights the portals that provide the greatest ROI and offers five steps for insurers to accelerate portal development.
Customer feedback case study: Hiscox Insurance
Trust is absolutely vital for financial services, and verified feedback is therefore an important signal to prospective customers when looking to buy. This one page case study briefly outlines how customer feedback is helping Hiscox Insurance to meet customer service targets.
Roundtable customer retention: How to use data to keep hold of customers
Insurers love data. Offer it, and they will hoover information up – all the better to price and understand the risks they face. But can the way data is used and analysed in the insurance industry pave the way to customer loyalty?
InsurTech strategies for the digital insurance age
To understand the different approaches insurance companies are taking to achieve digital transformation, OnBase in partnership with Post completed a Digital Strategy Survey. Based on input from over 70 IT decision makers, this whitepaper provides an in-depth analysis of the research findings.