Business Performance Management
399 whitepapers and resources
Business Performance Management
Making the complex simple: Smart claims fraud detection
Reducing fraud losses is a high priority for insurers, with the market recognising they must contain fraud as a ‘managed risk’. But how can insurers work smartly to detect claims fraud? This article sheds light on how claims fraud indicators can be grouped into four main areas to improve detection.
How can the insurance industry maximise marketing spend in a capital constrained era?
Insurance marketing professionals are under increasing pressure to attract new customers and retain existing customers. This article provides a summary of Post’s roundtable where experts discussed the barriers to achieving a single customer view and the opportunities to improve cross-selling.
How customer data can be better leveraged by insurers and brokers
Based on research conducted by Post in association with Visionware, this whitepaper focuses on how insurers and brokers can make better use of policyholder insights to achieve a single customer view and improve cross-selling.
Spotlight claims assistance: Ignore at your peril
Dissatisfaction over clarity during the claims process has been highlighted by the recent Financial Conduct Authority review. What can the industry do to make the system work better? Download this article to find out more.
Five ways to connect more deeply with insurance policyholders
This whitepaper focuses on five ways insurers can connect more deeply with policyholders to encourage loyalty and spur long-term growth.
From insurance agent to trusted advisor: How to cultivate customer loyalty
This e-book explores how insurance companies can empower their agents to move beyond day-to-day tasks, develop lifelong customer relationships, and ultimately become trusted advisors.
Moving beyond the regulatory stick: Evangelising data improvement in insurance
The insurance industry is going through a significant period of change with tightening regulation, consolidation and the advancement of the digital agenda. This paper focuses on how data improvement initiatives can be a critical enabler to rising to the challenges facing insurers today.
Spotlight motor data: Get ready for the full impact
Data can bring benefits and early adopters of digital technologies are already seeing a return on investment. What will the full impact of digital and data enrichment be on the motor insurance sector? Download this article to find out more.
The Fujitsu European financial services survey: Disruption in insurance isn't just a tall tale
This report focuses on how digital disruption is shaping the behaviour of insurance consumers and what they expect from their providers. The report highlights how insurers can benefit by meeting existing customer needs and anticipating their needs in the future.
Consumer vulnerability - How well is insurance responding?
This report represents the thoughts and ideas of the members of the CII’s Underwriting Faculty New Generation Group who were challenged to identify a project of their own choosing that they felt could help drive change in the insurance profession for the ultimate good of customers.