Business Performance Management
398 whitepapers and resources
Business Performance Management
From insurance agent to trusted advisor: How to cultivate customer loyalty
This e-book explores how insurance companies can empower their agents to move beyond day-to-day tasks, develop lifelong customer relationships, and ultimately become trusted advisors.
Moving beyond the regulatory stick: Evangelising data improvement in insurance
The insurance industry is going through a significant period of change with tightening regulation, consolidation and the advancement of the digital agenda. This paper focuses on how data improvement initiatives can be a critical enabler to rising to the challenges facing insurers today.
Spotlight motor data: Get ready for the full impact
Data can bring benefits and early adopters of digital technologies are already seeing a return on investment. What will the full impact of digital and data enrichment be on the motor insurance sector? Download this article to find out more.
The Fujitsu European financial services survey: Disruption in insurance isn't just a tall tale
This report focuses on how digital disruption is shaping the behaviour of insurance consumers and what they expect from their providers. The report highlights how insurers can benefit by meeting existing customer needs and anticipating their needs in the future.
Consumer vulnerability - How well is insurance responding?
This report represents the thoughts and ideas of the members of the CII’s Underwriting Faculty New Generation Group who were challenged to identify a project of their own choosing that they felt could help drive change in the insurance profession for the ultimate good of customers.
Modernising claims handling through technology
In this case study, Claims Consortium Group shares its understanding of the industry’s approach to technology and maps out the way forward for the claims handling sector to flourish within the existing digital age.
Research state of the broker nation extra: Insurers
In this extra part of the State of the broker nation, Post finds out what brokers really think about their insurers. Michèle Bacchus asked them plainly – and she has received some frank answers. Topics covered: relationships with insurers; broker barometer; areas for improvement.
Infographic: How the digital workplace is reshaping financial services
Download Fujitsu’s digital workplace infographic to discover the opinions of insurance and banking employees when it comes to workplace technology and why it should no longer be seen as a cost centre.
Fit for digital: Co-creation in the age of disruption
What does it take for an organisation to thrive in the era of digital disruption? To find out, Fujitsu explored the views of 1,200 C-Suite decision makers from around the world. This report highlights why the insurance sector is not immune to digital disruption and the challenges that lie ahead.
The truth about customer experience
The truth about the customer experience is that touchpoints used to be critical in determining a customer’s satisfaction. However, there are more touchpoints and complexities than ever before. Download this whitepaper and learn the truth about the customer experience.