Business Performance Management
398 whitepapers and resources
Business Performance Management
Claims transformation: How digital B2B payments can help insurers drive profits and reduce risk
Digital change is sweeping through the entire insurance industry, with the claims payment process also ripe for a digital overhaul. This report sheds light on the opportunities presented by digital transformation in the claims payment space.
Case study: Zurich UK launches claims transformation with Guidewire
Like many large insurers, Zurich UK’s growth led to a complex IT architecture made up of disparate legacy systems, with claims handlers working on 10 separate systems. This case study looks at how Zurich used Guidewire’s ClaimCenter® as a launch pad for an overarching claims transformation.
Connected consumer report 2017
While the nirvana for organisations is being able to deliver a fully-connected and highly-personal experience to consumers, the current reality is somewhat different. This report highlights a number of best practices and barriers to consider when connecting your customer experience.
Case study: How Aviva optimises its marketing campaigns with SAP Predictive Analytics
To achieve its goals in predictive analytics, Aviva needed a best-in-class solution that would equip it with significantly better modeling automation and allow new models to be created faster. This case study looks at how Aviva optimises its marketing campaigns with SAP Predictive Analytics.
Webinar: Insurance personalisation - Turning rhetoric into action
Personalisation has become one of the most frequently mentioned insurance ‘buzzwords’. Post in association with Salesforce recently hosted an interactive webinar to discuss whether the industry can match rhetoric with action by providing policyholders with a more personalised service.
How insurers can prepare for the digital revolution
Successful insurers are reimagining their business models, transforming business processes, and enabling their workforce to deliver new customer value and live outcomes in the digital economy. This paper explores the emerging trends and answers fundamental questions about the future of insurance.
Digital change is transforming the insurance industry & B2B payments
The insurance industry may historically have been largely hidebound by legacy IT, but change is afoot. This article briefly outlines how digital change is gathering speed in the B2B payments space and how insurers can benefit by improving their claims processes.
Text analytics: Telling stories that drive insurers’ progress
The value of big data has been well documented, but there has been a lot less focus on unstructured data. This article highlights how insurers can leverage text analytics to convert unstructured data into meaningful insights in relation to claims, underwriting and product development.
One size fits all? Not for global insurers
As global insurers move to common IT platforms and applications, they’ve come to the realisation that a “Company Layer” to handle enterprise-level capabilities is essential for operations. This article looks at the components that lend themselves to a “Company Layer” and the benefits for insurers.
Brokers and claims: The times they are a changin'
Insurance Post in association with Davies Group recently surveyed over 100 UK brokers to uncover how important claims are viewed within their businesses. This whitepaper sheds light on the research findings and highlights how brokers are playing a more proactive role in the claims process.