Business Performance Management
392 whitepapers and resources
Business Performance Management
Digital change is transforming the insurance industry & B2B payments
The insurance industry may historically have been largely hidebound by legacy IT, but change is afoot. This article briefly outlines how digital change is gathering speed in the B2B payments space and how insurers can benefit by improving their claims processes.
Text analytics: Telling stories that drive insurers’ progress
The value of big data has been well documented, but there has been a lot less focus on unstructured data. This article highlights how insurers can leverage text analytics to convert unstructured data into meaningful insights in relation to claims, underwriting and product development.
One size fits all? Not for global insurers
As global insurers move to common IT platforms and applications, they’ve come to the realisation that a “Company Layer” to handle enterprise-level capabilities is essential for operations. This article looks at the components that lend themselves to a “Company Layer” and the benefits for insurers.
Brokers and claims: The times they are a changin'
Insurance Post in association with Davies Group recently surveyed over 100 UK brokers to uncover how important claims are viewed within their businesses. This whitepaper sheds light on the research findings and highlights how brokers are playing a more proactive role in the claims process.
Insurance companies in the digital era: Improving customer satisfaction by embracing technology
Based on input from over 500 UK motor, home and technology insurance customers who filed a claim in the past 12 months, this whitepaper focuses on how insurers can further utilise digital innovation to engage with consumers and improve the claims process.
A how-to guide for customer service
Whether you are in customer service or a management team, the pressure is on. In a world where customer satisfaction has never been more important – and never more difficult to maintain, this paper provides some practical ideas for getting the most out of your support organisation.
Capturing hearts, minds and market share: How connected insurers are improving customer retention
How can insurers keep – and hopefully even expand – diverse customer sets? What factors drive retention and loyalty? This report sheds light on customers' relationships with insurers, what they perceive as valuable and in what ways they would like to interact and obtain new services going forward.
Understanding customers and risk: Your cognitive future in the insurance industry
For insurance, cognitive computing has indeed arrived, and its potential to transform the industry is enormous. Already, cognitive systems are driving customer engagement through virtual digital agents and improving decisions for underwriters. This report highlights the implications for insurers.
Rethinking insurance: How cognitive computing enhances engagement and efficiency
To better understand how the insurance industry can harness the power of cognitive technologies, IBM engaged over 1,500 executives worldwide for its Cognitive Insurance Survey. This report provides an in-depth analysis of that research and highlights how insurers can gain a competitive advantage.
Making the complex simple: Smart claims fraud detection
Reducing fraud losses is a high priority for insurers, with the market recognising they must contain fraud as a ‘managed risk’. But how can insurers work smartly to detect claims fraud? This article sheds light on how claims fraud indicators can be grouped into four main areas to improve detection.