Business Performance Management
398 whitepapers and resources
Business Performance Management
Protecting your organisation and enabling future-ready financial services is a balancing act: Hybrid IT is the answer
New technologies in banking, investing and other areas have dramatically changed the financial services sector in recent years. This whitepaper highlights how organisations can leverage Hybrid IT to better manage these and other challenges to remain competitive in a complex, globalised market.
Robotic Process Automation and Artificial Intelligence
In order to respond effectively to increasing customer demands, companies are investing in automated technologies which can allow products to be brought to market in a more agile way. This feature sheds light on how RPA and AI could assist insurers and brokers.
Botman vs superagent: Man vs machine in the future of customer experience
Machines are getting smarter, so should we fear for our jobs? Download this whitepaper to find out how far machine-learning has come and how we can use it to make both our jobs, and customer experience, better.
How UK home insurers are meeting the future: Challenges, priorities and trends
A recent study by LexisNexis revealed that managing profitability was the key focus area for UK home insurers, whilst better understanding and managing the risk profile of their book, and increased price competition were cited as significant challenges. Download this report to find out more.
Post's Broker Claims Research 2017
Between May and August this year, Post carried out research among brokers whereby they were invited to score insurers across different classes of business based on their claims handling performance. In this article, Jonathan Swift examines the results of the research.
Infographic: Data enrichment in personal lines insurance - Deep, rich and meaningful?
Based on input from 107 personal home insurance professionals, this infographic sheds light on data enrichment in personal lines insurance. Areas covered: how useful UK insurers are finding data and analytics; perceived benefits of data and analytics; how data and analytics could be better utilised.
It’s all about the pace: Using Rapid Results Initiatives to drive business and social change
Rapid Results Initiatives are highly effective low risk leadership tools for generating tangible results in only 90 days. This article sheds light on the effectiveness of RRIs as change management tools and how they can drive social change.
Insurance jobs: New era, new skills
How is the InsurTech revolution impacting the insurance industry’s workforce? This article outlines how the new wave of technological innovations are impacting the industry, what roles are vulnerable to automation, what skills are sought after in the digital insurance age and top tips for employees.
Deep, rich and meaningful – Insurers see data and analytics transforming their business
LexisNexis Risk Solutions released a comprehensive study on how digitisation is affecting the UK insurance market today. Based on the research, this whitepaper examines differing attitudes between personal lines motor and home insurers towards data enrichment.
Blockchain and the insurance industry
The Blockchain Insurance Industry Initiative ‘B3i’, of which Zurich was a founding member, was launched to examine the potential advantages blockchain technology could bring to the insurance industry. This article explores the various applications blockchain could serve for the insurance industry.