Business Performance Management
392 whitepapers and resources
Business Performance Management
A matter of trust: Can machine learning change perceptions about insurance?
What can the insurance industry do to improve the way it is perceived by consumers? Based on input from 1500 insurance buyers, this whitepaper highlights consumer frustrations, factors that drive purchasing decisions and whether machine learning can help restore confidence in insurance products.
Case study: Claims adjustments with Pega Robotic Automation
This case study focuses on how a prominent health insurer in the United States implemented robotic automation in order to transform its claims processes. The case study highlights the key business challenges that needed to be overcome and the benefits achieved following automation.
Artificial Intelligence (AI) in insurance - Optimising relationships and results
This whitepaper delivers a comprehensive overview on how Artificial intelligence is fundamentally changing the business of insurance. The whitepaper studies how AI is turning data into insights to enable insurers to improve marketing, sales, customer service and underwriting.
Insurance at the intersection: Reinventing the model, repositioning the brand
The insurance industry is at a crossroads, with technological advancements redefining the business model. With insurers confronted with an important choice about how to move forward, this whitepaper aims to set out a course of action for incumbent insurers as they respond to a raft of pressures.
Protecting your organisation and enabling future-ready financial services is a balancing act: Hybrid IT is the answer
New technologies in banking, investing and other areas have dramatically changed the financial services sector in recent years. This whitepaper highlights how organisations can leverage Hybrid IT to better manage these and other challenges to remain competitive in a complex, globalised market.
Robotic Process Automation and Artificial Intelligence
In order to respond effectively to increasing customer demands, companies are investing in automated technologies which can allow products to be brought to market in a more agile way. This feature sheds light on how RPA and AI could assist insurers and brokers.
Botman vs superagent: Man vs machine in the future of customer experience
Machines are getting smarter, so should we fear for our jobs? Download this whitepaper to find out how far machine-learning has come and how we can use it to make both our jobs, and customer experience, better.
How UK home insurers are meeting the future: Challenges, priorities and trends
A recent study by LexisNexis revealed that managing profitability was the key focus area for UK home insurers, whilst better understanding and managing the risk profile of their book, and increased price competition were cited as significant challenges. Download this report to find out more.
Post's Broker Claims Research 2017
Between May and August this year, Post carried out research among brokers whereby they were invited to score insurers across different classes of business based on their claims handling performance. In this article, Jonathan Swift examines the results of the research.
Infographic: Data enrichment in personal lines insurance - Deep, rich and meaningful?
Based on input from 107 personal home insurance professionals, this infographic sheds light on data enrichment in personal lines insurance. Areas covered: how useful UK insurers are finding data and analytics; perceived benefits of data and analytics; how data and analytics could be better utilised.