Business Performance Management
392 whitepapers and resources
Business Performance Management
The role of e-trading in the insurance industry
More and more, e-trading is the preferred way insurance is transacted for brokers. It’s revolutionary, yet an everyday essential tool, and often taken for granted. This white paper explores the rise of e-trading, its impact on the industry and offers expert insight on what the future holds.
What will the personal lines insurer of the future look like?
Post, in association with Fujitsu, invited 11 industry experts to discuss what the personal lines insurer of the future might look like, and how the relationship between consumer and insurer may change. Download this article for a summary of the roundtable discussion.
Optimising payments: How digital payments technology can transform the inefficiencies and cost of B2B payments
In cooperation with Mastercard, Optal asked 100 senior finance executives within FTSE 350 companies and large public sector organisations what they thought of the state of B2B payments. This report sheds light on the key findings from the research.
Moving beyond the RPA pilot stage: How P&C insurers can operationalise automation
A recent survey showed that 80% of P&C insurers are piloting or scaling RPA programs, yet many are struggling to achieve full-scale adoption of RPA. This paper provides advice to insurers on how to operationalise RPA and capitalise on the ability of automation to improve business operations.
Digital transformation: Bridging the gap between expectations and outcomes
Digital transformation is front and center for all of our customers today, but the promise of digital has yet to be achieved. To find out more about what’s behind the gap between expectations and outcomes, EXL partnered with Harvard Business Review Analytic Services to survey over 800 executives.
Reconciliation: The multi-million pound impact on the insurance industry
Reconciliation is a vital component of any organisation’s accounting practices and insurance companies are no different. New research reveals the reconciliation challenge facing the insurance industry and the ways insurance firms are increasingly looking to improve and automate reconciliation.
Video: Zurich transforms its global finance and accounting operations
In this video, Steve Birks, head of shared service delivery and Haug Scharnowski, head of finance operations talk about how EXL is leveraging its insurance and finance & accounting expertise to help Zurich transform its global finance and accounting operations.
Promise and potential: How data and analytics are shaping the UK home insurance market
LexisNexis Risk Solutions recently completed a comprehensive study on how digitisation is affecting UK home insurers. This report examines current views on the role and potential of data and analytics within the home insurance industry.
Succeeding with digital transformation: Roles and challenges of key insurance enterprise stakeholders
The chief digital (or data) officer, chief underwriting officer and chief information officer have critical roles to play in the DX process for insurers. In this whitepaper, we clarify the roles and challenges of these key stakeholders in achieving three essential pillars of digital transformation.
Moving from a digital insurance business to a cognitive insurance business
This whitepaper sheds light on the characteristics of a cognitive insurance business and provides specific examples of how established insurers and insurtech start-ups are leveraging cognitive/AI technology to transform their organisations.