Business Performance Management
392 whitepapers and resources
Business Performance Management
Infographic: Human x Machine - Talent and the augmented workforce
This Human x Machine infographic focuses on AI’s ability to transform how work is done, how it is dependent upon how well a company can orchestrate its people and technology, and some key orchestration and operational challenges.
Definitive guide to next generation fraud prevention
This report explores how companies can leverage a next generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
Claims as a Service: Your best defence against escalating claims costs
Learn about new claims-oriented services including the technology involved, the data and analysis available and the combined ratio improvements, cost savings and policyholder benefits possible.
Infographic: Claims telematics is your only true defence against increasing claims costs
Based on using a CaaS (Claims as a Service) product offering, this infographic highlights: three ways telematics reduces claims costs; how new technology can directly benefit loss ratio improvements; eight ways insurers benefit by improving claims processes.
Prevent insurance fraud while improving customer experience
In the insurance industry, user experience is paramount, yet this experience needs to be weighed against the realities of rising fraud. This industry brief highlights how insurers can meet the demands of catching fraudsters, authenticating good customers, and providing outstanding user experiences.
Transformation across the insurance lifecycle for better service and reduced cost
This case study focuses on how EXL worked with one of the world’s largest publicly traded P&C insurance firms to rapidly transform its insurance value chain, restoring profitability and establishing the insurer as a formidable digital-era competitor.
Digital intelligence: Achieving the promise of digital insurance
EXL’s research suggests that many organisations are struggling to generate the business value they expect as a result of digital transformation. This whitepaper focuses on how the insurance industry can leverage Digital Intelligence by bridging the gap between expectations and outcomes.
Value chain disruption in insurance: The road to insurance as a platform
This whitepaper explores the “need for speed” within the insurance market and how the speed of change across all industries is demanding a new approach to delighting customers and growing revenue.
Why technology represents the biggest opportunity for insurance distribution
Automation is reshaping the insurance industry, resulting in lower margins and higher customer expectations. Novidea’s research highlights that while the vast majority of respondents perceive the industry and their businesses to be highly tech-driven, actual levels of adoption are stunningly low.
Why insurance companies should re-evaluate operations in a digital world
Today’s insurance customers demand more but the good news, according to most studies, is that consumers are willing to pay more for the value and convenience of a world class seamless experience. This whitepaper focuses on the benefits insurers can achieve by enhancing their digital capabilities.