Business Performance Management
393 whitepapers and resources
Business Performance Management
Insurance in the Age of Instinct
Genpact partnered with The Future Laboratory to understand the world insurers will operate in tomorrow. This report lays out the significant shifts insurers must make to succeed in this changing world, whilst adapting to new technologies, emerging risks and constantly changing consumer behaviours.
Remove the handle: Are you getting your data in front of decision makers?
Getting relevant information into the hands of front line decision makers remains a key challenge for insurers. This blog highlights how a simple map stopped a cholera outbreak in London over 200 years ago and why information needs to be fresh, relevant, and curated for analysis on an ongoing basis.
Best practices for orchestrating AI solutions
Artificial Intelligence is coming of age, quickly moving from the pages of science fiction novels to customer interactions and back office operations of organisations. This paper explores the best practices of an AI orchestration to ensure humans and machines can work side-by-side as peers.
Infographic: Insurance transformation - How sure are you that your operating model will survive?
With many insurers finding it difficult to drive momentum in digital transformation, EXL have developed the Digital BluePRINT which identifies all transformational opportunities across the whole value chain. Download this infographic to find out more about how EXL is helping its clients.
Leveraging weather data for FNOL call volume management at insurance contact centers
One of the top challenges insurers face is increasing the efficiency of FNOL processes, especially during adverse weather events. This content looks at how insurers can leverage weather data to predict the inflow of claim-related calls, resulting in higher customer satisfaction among policyholders.
Turning around automation: Five factors to drive success & maximise automation ROI
There’s a lot of hyper commentary about RPA, but in reality it’s not going away, it’s just evolved. This whitepaper looks at how organisations can leverage the benefits of automation by focusing on five factors to drive success.
Insurance innovation for financial services cloud
This datasheet highlights how personal and commercial lines insurers can leverage financial services cloud to provide a seamless, intuitive customer experience, whilst building trusted relationships that last a lifetime.
Five steps to accelerate insurance product innovation
In the digital age disruption is inevitable and insurers must decide whether they will be among the disruptors or one of their casualties. With insurers racing to develop innovative new products through digital channels, this guide focuses on five steps to accelerate insurance product innovation.
Winning customer experiences in banking & insurance
Based on research conducted by Collinson, this report sheds light on why customer experience is evolving, why it’s so important to get right now than ever before and what you can actually do to improve and enhance the experience of your customers.
Creating connected insurers
It is the age of the customer, and it is transforming every industry, including insurance. This e-book looks at how general insurance providers can create effortless digital experiences for all customers by focusing on six fundamental areas.