Business Performance Management

393 whitepapers and resources

Business Performance Management

Insurance in the Age of Instinct

Genpact partnered with The Future Laboratory to understand the world insurers will operate in tomorrow. This report lays out the significant shifts insurers must make to succeed in this changing world, whilst adapting to new technologies, emerging risks and constantly changing consumer behaviours.

Best practices for orchestrating AI solutions

Artificial Intelligence is coming of age, quickly moving from the pages of science fiction novels to customer interactions and back office operations of organisations. This paper explores the best practices of an AI orchestration to ensure humans and machines can work side-by-side as peers.

Creating connected insurers

It is the age of the customer, and it is transforming every industry, including insurance. This e-book looks at how general insurance providers can create effortless digital experiences for all customers by focusing on six fundamental areas.