Business Performance Management
392 whitepapers and resources
Business Performance Management
How can banks and insurers effectively partner in the digital era?
In the digital age banks and insurers need to rethink their partnership approach to the customer and embrace the opportunities presented by the digital environment. This whitepaper looks at how insurers and banks can effectively partner together by leveraging the benefits of the bancassurance model.
Analyst note: Claims processing
To catch up to new competitors, traditional insurers must strengthen their claims value propositions and provide the essential support functions to impact the front-end customer experience. This report examines the essential steps to digitise and transform claims.
How carriers need to respond to market forces
All roads point toward the need for a new way of building and distributing insurance products and services. This white paper looks at how carriers need to respond to market forces in order to prosper into the future.
Building for your future: Guidelines for defining, planning and making the insurance products of tomorrow
While insurance has been perceived as a slow-moving, monolithic industry, carriers are increasingly jumping over the hurdles of this changing world. Designed for incumbent insurers, this white paper provides guidelines for defining, planning, and making the insurance products of tomorrow.
Making the case for digital in claims
With insurers facing significant headwinds, claims leaders must make a strong business case for digital investment. Based on research conducted by Genpact, this content focuses on how claims leaders can leverage the full potential of advanced technologies and how they support claims priorities.
Choosing a delivery model: A SaaS handbook
Property and casualty carriers know that hosting legacy systems on-premises is no longer a viable path to success. This guide provides advice to carriers on how to choose a cloud based solution that fits their business model, whilst also addressing some common cloud security misconceptions.
Attitudes to on-demand cloud services: Survey of leading European insurance businesses
Based on a survey of leading European insurance businesses, this report sheds light on current attitudes to technology and future trends, including specific views on cloud software-as-a-service (SaaS) platforms.
The dawn of the age of AI in insurance
Artificial intelligence (AI) will change the face of the insurance industry. This report explores the rise of AI across the industry, the use cases that will revolutionise claims and underwriting, and how insurers can overcome the challenges when implementing this game-changing technology.
Video: AI in insurance - Transforming customer relationships
Artificial intelligence will transform the insurance industry. In this video, Sasha Sanyal, Genpact's global business leader for insurance, discusses how insurers are using AI to impress and retain their customers.
Insurance in the Age of Instinct
Genpact partnered with The Future Laboratory to understand the world insurers will operate in tomorrow. This report lays out the significant shifts insurers must make to succeed in this changing world, whilst adapting to new technologies, emerging risks and constantly changing consumer behaviours.