Business Performance Management

392 whitepapers and resources

Business Performance Management

Analyst note: Claims processing

To catch up to new competitors, traditional insurers must strengthen their claims value propositions and provide the essential support functions to impact the front-end customer experience. This report examines the essential steps to digitise and transform claims.

Making the case for digital in claims

With insurers facing significant headwinds, claims leaders must make a strong business case for digital investment. Based on research conducted by Genpact, this content focuses on how claims leaders can leverage the full potential of advanced technologies and how they support claims priorities.

Choosing a delivery model: A SaaS handbook

Property and casualty carriers know that hosting legacy systems on-premises is no longer a viable path to success. This guide provides advice to carriers on how to choose a cloud based solution that fits their business model, whilst also addressing some common cloud security misconceptions.

The dawn of the age of AI in insurance

Artificial intelligence (AI) will change the face of the insurance industry. This report explores the rise of AI across the industry, the use cases that will revolutionise claims and underwriting, and how insurers can overcome the challenges when implementing this game-changing technology.

Insurance in the Age of Instinct

Genpact partnered with The Future Laboratory to understand the world insurers will operate in tomorrow. This report lays out the significant shifts insurers must make to succeed in this changing world, whilst adapting to new technologies, emerging risks and constantly changing consumer behaviours.