Business Performance Management
398 whitepapers and resources
Business Performance Management
Tackling the complex challenges of commercial insurers with Duck Creek Solutions
For commercial insurers, the ability to rapidly process complex data and act on it swiftly is a critical competitive advantage. This white paper explores the unique challenges facing commercial insurers and the ways in which Duck Creek's solutions can turn those challenges into opportunities.
Spotlight: Customer case study - Providing insurance services to customers of the LSL Group for over 20 years
As a specialist property insurance broker, First2Protect is taking steps to implement a digital-centric operations strategy in order to thrive. This case study looks at how First2Protect leveraged Intelligent Automation and deployed Blue Prism Cloud’s digital workforce to achieve its goals.
Are customer communications getting SMARTer?
Smart Communications conducted research to understand what matters most to consumers when it comes to the communications they are receiving from financial services and insurance companies. This report sheds light on the research findings and how companies can deliver on customer experience.
Are technology upgrades holding insurers back?
The insurance technology landscape is developing rapidly. Based on research conducted by Duck Creek Technologies, this report focuses on the current technology challenges facing European insurance businesses and the impact of technology upgrades on day-to-day business activities.
Responding to Covid-19 in insurance operations: Four key stages to accelerate recovery as the "future of work" is redefined
The insurance industry is experiencing seismic shifts in day-to-day operations stemming from Covid-19, but early signs of longer-term trends are also starting to emerge. Based on questions from insurers, this paper focuses on four key stages to accelerate recovery as the future of work is redefined.
How can insurance organisations benefit from intelligent automation?
Claims, back-office administration, policy administration, fraud prevention, compliance and customer services can all be transformed through Intelligent Automation. This e-book outlines specific use cases for deploying Intelligent Automation within the insurance industry.
How can banks and insurers effectively partner in the digital era?
In the digital age banks and insurers need to rethink their partnership approach to the customer and embrace the opportunities presented by the digital environment. This whitepaper looks at how insurers and banks can effectively partner together by leveraging the benefits of the bancassurance model.
Analyst note: Claims processing
To catch up to new competitors, traditional insurers must strengthen their claims value propositions and provide the essential support functions to impact the front-end customer experience. This report examines the essential steps to digitise and transform claims.
How carriers need to respond to market forces
All roads point toward the need for a new way of building and distributing insurance products and services. This white paper looks at how carriers need to respond to market forces in order to prosper into the future.
Building for your future: Guidelines for defining, planning and making the insurance products of tomorrow
While insurance has been perceived as a slow-moving, monolithic industry, carriers are increasingly jumping over the hurdles of this changing world. Designed for incumbent insurers, this white paper provides guidelines for defining, planning, and making the insurance products of tomorrow.