Business Performance Management
392 whitepapers and resources
Business Performance Management
The insurer-customer relationship: Using personalised, meaningful engagement to drive loyalty
The relationships customers want with their insurer have evolved. Based on research conducted by Collinson, this report explores the use of data and communications to improve customer experience, improve customer loyalty and ultimately, drive results for insurance providers.
Blog: Build innovative insurance products fast
One of the biggest opportunities is the introduction of innovative new insurance products through digital channels, but many insurers say they lack an achievable plan to carry out a successful digital transformation. This blog highlights how insurers can leverage adjacent product innovation.
Webinar: Delivering positive customer outcomes by unlocking the full potential of your underwriting data
What can be done to improve loyalty and change the long held perception of insurance products as the ultimate grudge purchase? In this webinar, an expert panel discuss how better data management at the underwriting stage can improve claims handling and customer outcomes.
How your software vendor's cloud journey can drive increased value to your organisation
While it’s easy to look at the most current software version as the best version ever, what would happen if vendors instead looked at the long-term view of their platform? This article highlights how your software vendor’s cloud journey can drive increased value to your organisation.
2019 Financial Marketing Trends
This annual report includes exclusive insights about the state of financial marketing today and where it may be tomorrow. More importantly, this research provides the foundation for financial marketers to embrace change, take risks and disrupt themselves.
Vlog with Jonathan Guard: Identifying location risk with property insights and perils data
In this video, Jonathan Guard, Commercial Insurance Director at LexisNexis Risk Solutions sheds light on how an increase in online quotations and automated underwriting is impacting commercial lines, before highlighting the new solutions available within the business and commercial property space.
Special report: The future of claims in commercial broking
Are commercial insurers delivering on claims service? To find out what brokers think of commercial claims handling, Post and Aviva carried out some extensive research. In this special report, Sam Barrett reflects on the results that highlight insurers have some way to go to meet their expectations.
Digitalising claims handling to drive customer-centricity
Insurers are being called upon to embrace digital transformation in order to revolutionise claims handling and become customer-centric. This article highlights the benefits associated with automating the claims process and how insurers can overcome legacy system shackles to achieve transformation.
Blog: Digital is transforming the insurance industry
What does digitisation in insurance actually mean? This blog outlines the specific implications of digitisation for the insurance industry, typical constraints hindering change and how they can be overcome, before highlighting the potential benefits that can be achieved by the industry.
Guidewire Cloud to accelerate TD Insurance Business Transformation
TD Insurance is part of the TD Bank Group, one of Canada’s largest financial services organisations. This short blog highlights how Guidewire is helping TD Insurance embark on the next phase of its transformation journey by migrating the Guidewire InsuranceSuite™ applications to Guidewire Cloud™.