Collinson
Collinson is a global leader in customer benefits and loyalty. We deliver exceptional travel, assistance and insurance products that differentiate value propositions, and loyalty solutions that win deeper, more valuable customer relationships.
Our customer benefits products include the world’s leading airport experiences programme, Priority Pass™, as well as travel insurance, identity assistance, flight delay, international health and travel risk management solutions. Our loyalty expertise uniquely combines strategy, award-winning technology and programme management to create greater engagement and experiences for our clients’ customers.
For over 30 years, we’ve been chosen by the world’s leading payment networks, 1,400+ banks, 90+ airlines and 20+ hotel groups to craft customer experiences that win competitive edge. This enables them to acquire, engage and retain the most profitable, but most demanding customers. Our clients include easyJet, Saga, RSA and Vhi.
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All content by Collinson
Winning customer experiences in banking & insurance
Based on research conducted by Collinson, this report sheds light on why customer experience is evolving, why it’s so important to get right now than ever before and what you can actually do to improve and enhance the experience of your customers.
The insurer-customer relationship: Using personalised, meaningful engagement to drive loyalty
The relationships customers want with their insurer have evolved. Based on research conducted by Collinson, this report explores the use of data and communications to improve customer experience, improve customer loyalty and ultimately, drive results for insurance providers.
Beyond pay and claim: Building profitable relationships in insurance through added value benefits
Collinson surveyed over 2,000 consumers who’ve bought or renewed travel, car or home insurance in the past 12 months in the UK. With a focus on product innovation, discover how added value benefits can be used to drive profitability across different demographics and products.
Building the business case for delivering smarter customer experiences
This infographic features five ways a customer experience strategy can help organisations retain and attract customers whilst helping you to build a business case for delivering differentiated and smarter customer experiences.