Business Performance Management

393 whitepapers and resources

Business Performance Management

Virtual teams delivering real-world results

Rapid Results Initiatives (RRIs) are team-based, problem-solving, change-driving machines, which were originally developed by Schaffer Consulting. With teams working remotely for the foreseeable future, this article looks at how organisations can apply RRIs to the world of virtual and remote teams.

Are customer communications getting SMARTer?

Smart Communications conducted research to understand what matters most to consumers when it comes to the communications they are receiving from financial services and insurance companies. This report sheds light on the research findings and how companies can deliver on customer experience.