Business Performance Management
398 whitepapers and resources
Business Performance Management
Five innovative intelligent automation use cases to power up your RPA program
Download this guide to find five innovative real life use cases for intelligent automation, and see for yourself the possibilities of RPA and AI technologies working together.
Putting the I in AI: Enhancing claims decisions with AI and analytics
Artificial intelligence promises to transform the insurance industry, but implementing AI technologies to enable touchless claims still has its challenges. This eBook looks at the steps insurers can take to successfully implement AI and make end-to-end touchless claims handling a reality.
Commercial property insurance: A digital divide?
A split is appearing in commercial property insurance between providers using digitisation and data enrichment and those yet to adopt these technologies. This report assesses commercial property insurance providers’ appetite for digitisation in general and for the use of data enrichment.
Five ways a digital workforce can transform insurance operations
Effectively deploying a digital workforce can help insurers to break down organisational silos, improve underwriting and loss ratios, whilst also enhancing the customer experience. Download this e-book to find out more about five ways a digital workforce can transform insurance operations.
Webinar: How can insurers adapt to handling the large volumes of digital media now involved in claims?
Insurance companies today are dealing with high volumes of digital media associated with claims processes. In this webinar, an expert panel discuss the impact this trend has had on the claims process, how insurance companies can address this issue and provide a better customer experience.
Infographic: An insurance claims handler's survival guide
With a dramatic rise in unstructured content such as video and images, traditional claims processes need modernising. This infographic highlights how claims handlers can adapt to manage the increasing quantity and variety of content associated with claims.
Virtual teams delivering real-world results: Introducing the vRRI
Covid-19 has changed the way we work – definitely in the near-term and possibly forever. This whitepaper looks at how organisations can apply Rapid Results Initiatives to the world of virtual teams and deliver real-world results.
Everest Group PEAK Matrix®️ for P&C Insurance BPO Service Providers 2020
EXL has been ranked top for ‘Market Impact’ in this year’s Everest Group PEAK Matrix Assessment for services to the P&C insurance industry. Download this research report for further detail on this assessment.
Virtual teams delivering real-world results
Rapid Results Initiatives (RRIs) are team-based, problem-solving, change-driving machines, which were originally developed by Schaffer Consulting. With teams working remotely for the foreseeable future, this article looks at how organisations can apply RRIs to the world of virtual and remote teams.
Imperatives for how to build for speed: Policy administration
This article focuses on imperatives for how to build for speed within insurance, how the latest policy administration systems can help insurers to differentiate their offerings, and how insurers can take advantage of analytics and business intelligence to gain a competitive advantage.