Business Performance Management
392 whitepapers and resources
Business Performance Management
Virtual teams delivering real-world results: Introducing the vRRI
Covid-19 has changed the way we work – definitely in the near-term and possibly forever. This whitepaper looks at how organisations can apply Rapid Results Initiatives to the world of virtual teams and deliver real-world results.
Everest Group PEAK Matrix®️ for P&C Insurance BPO Service Providers 2020
EXL has been ranked top for ‘Market Impact’ in this year’s Everest Group PEAK Matrix Assessment for services to the P&C insurance industry. Download this research report for further detail on this assessment.
Virtual teams delivering real-world results
Rapid Results Initiatives (RRIs) are team-based, problem-solving, change-driving machines, which were originally developed by Schaffer Consulting. With teams working remotely for the foreseeable future, this article looks at how organisations can apply RRIs to the world of virtual and remote teams.
Imperatives for how to build for speed: Policy administration
This article focuses on imperatives for how to build for speed within insurance, how the latest policy administration systems can help insurers to differentiate their offerings, and how insurers can take advantage of analytics and business intelligence to gain a competitive advantage.
Tackling the complex challenges of commercial insurers with Duck Creek Solutions
For commercial insurers, the ability to rapidly process complex data and act on it swiftly is a critical competitive advantage. This white paper explores the unique challenges facing commercial insurers and the ways in which Duck Creek's solutions can turn those challenges into opportunities.
Spotlight: Customer case study - Providing insurance services to customers of the LSL Group for over 20 years
As a specialist property insurance broker, First2Protect is taking steps to implement a digital-centric operations strategy in order to thrive. This case study looks at how First2Protect leveraged Intelligent Automation and deployed Blue Prism Cloud’s digital workforce to achieve its goals.
Are customer communications getting SMARTer?
Smart Communications conducted research to understand what matters most to consumers when it comes to the communications they are receiving from financial services and insurance companies. This report sheds light on the research findings and how companies can deliver on customer experience.
Are technology upgrades holding insurers back?
The insurance technology landscape is developing rapidly. Based on research conducted by Duck Creek Technologies, this report focuses on the current technology challenges facing European insurance businesses and the impact of technology upgrades on day-to-day business activities.
Responding to Covid-19 in insurance operations: Four key stages to accelerate recovery as the "future of work" is redefined
The insurance industry is experiencing seismic shifts in day-to-day operations stemming from Covid-19, but early signs of longer-term trends are also starting to emerge. Based on questions from insurers, this paper focuses on four key stages to accelerate recovery as the future of work is redefined.
How can insurance organisations benefit from intelligent automation?
Claims, back-office administration, policy administration, fraud prevention, compliance and customer services can all be transformed through Intelligent Automation. This e-book outlines specific use cases for deploying Intelligent Automation within the insurance industry.