Business Performance Management
398 whitepapers and resources
Business Performance Management
The need for insurance-centric CRM
This article focuses on the launch of Guidewire’s first P&C insurance customer relationship management applications for Salesforce Financial Services Cloud. The article explores the use of CRM in the P&C market and the implications for customer experience.
Underwriting is changing, but it's here to stay
Underwriting technology isn’t replacing underwriters; it’s giving them breathing room to provide maximum value. This article looks at three ways technology can help underwriters by automating tasks and making it easy for them to access the people and data required to assess complex risks.
Improving legal team effectiveness with digitised litigated claims information
Claim litigation depends on quickly and accurately extracting information from large volumes of documents. However, this is often done using obsolete approaches. This whitepaper looks at the steps insurers can take to restructure and digitise the claims litigation process to improve performance.
Five reasons an industry platform is the right choice for property and casualty insurers
An industry platform unifies three elements: software, services, and ecosystem. Given the remarkable pace of change in the property and casualty industry, this article highlights the five imperatives facing insurers that make an industry platform the right answer for the P&C industry.
Priorities and predictions for the digital CFO
This infographic highlights three top priorities for CFOs and three challenges they must overcome to achieve four specific outcomes associated with digital transformation.
Constructive conversations: Building customer-focused operations
In this article, Justin Gress, Director of Strategic Operations, North America Construction at AXA XL, explains the characteristics of a Target Operating Model and why it’s important for companies to have the right TOM in place in order to fuel growth, drive innovation and improve customer service.
Commercial property insurance infographic: Opening up to data enrichment and contributory databases
Lexis Nexis Risk Solutions’ recent survey revealed that commercial property insurance specialists recognise the potential for data to improve business processes. This infographic illustrates attitudes and perceptions of contributory databases and data enrichment.
A new business model for a new era of insurance: Digital Insurance 2.0 in the platform and API economy
Foundational and fundamental elements of the insurance business are changing and will require major adjustments in order to survive and thrive. This whitepaper studies the factors driving the new era of insurance and the impact of a shift in fundamental insurance business models.
Machine learning in financial services: Changing the rules of the game
The technology buzzwords that we increasingly come across are artificial intelligence and machine learning and how they will change our lives and businesses. In this whitepaper, global fintech and insurtech influencer, Spiros Margaris focuses on how machine learning is reshaping the industry.
How value engagement can drive sustainable growth in the insurance sector
To understand the importance of value engagement and the current attitude of customers, Ovum, sponsored by SAP Hybris, has undertaken independent research interviewing more than 2,500 buyers of property and auto insurance in six countries. This report provides analysis of the research results.