Business Performance Management
392 whitepapers and resources
Business Performance Management
Digital insurance: Blockchain buzz
It’s a buzz word that’s been reverberating around the offices of many insurance companies but blockchain remains a grey area for most who work in the industry. This article sheds light on the characteristics of the mutual distributed ledger system and the benefits for insurers.
Top 100 UK insurers: AM Best commentary
How have the top 100 insurers fared over the past year? What have been the highs and lows faced by the market? This article sheds light on the effect of strong competition and unfavourable claims trends upon UK insurers.
How insurers can invest in big data analytics to improve decision making
Big data and advanced analytics have begun to yield big payoffs for a few insurance companies and insurers globally plan to spend more on it over the next three to five years. This article highlights how big data can improve decisions in three key areas.
Calling on procurement to add more value to insurance claims management
Given the low priority assigned to claims handling in the past, many insurers face a capabilities gap, with under two-thirds of claims fully transparent to insurers’ own staff. This paper highlights how a broader, more strategic approach to claims procurement allows insurers to make improvements.
Top 30 European insurers ranking
A lack of large natural disasters, favourable exchange rates and a number of sizeable mergers have seen many of the top 30 European insurers weather the tough environment and climb the rankings. This article sheds light on the market conditions impacting Europe’s top 30 insurers.
Five steps to accelerate insurance product innovation
One of the biggest opportunities for insurers to grow comes from the introduction of innovative new insurance products through digital channels. Download this e-book to find out how you can capitalise on this enormous opportunity and lead change within your business.
The customer journey for insurance claimants
Making a claim against an insurance policy is a moment of truth for consumers. This whitepaper looks at the different stages of the claims process from the perspective of policyholders, common pain points and how insurers can smooth the claimant’s journey during four critical stages.
The power of integrated content and process management for insurers in the digital era
In the digital era, the sources, types, and volumes of data are increasing exponentially, creating both new opportunities and new challenges for insurers. This whitepaper highlights the power of integrated content and process management for insurers seeking a competitive advantage.
How to streamline your business processes using document management
This whitepaper explores real-world examples of how businesses are using enterprise information management to eliminate information silos and breaks down the barriers between employees and their information, in order to work more efficiently.
Verint success story: Leading multinational insurance company
This case study highlights how a leading APAC insurer leveraged Verint Web Self-Service to enable customers to view and update personal information, improve the quality of customer data and in-turn advise its customers on their bespoke insurance needs.