Business Performance Management
398 whitepapers and resources
Business Performance Management
Three things to leverage for insurance product innovation
Nearly half of insurers worldwide say they lack an achievable plan to carry out a successful digital transformation, yet many adjacent innovations are right under insurers' noses. This article highlights three ways insurers can leverage adjacent product innovation to speed up digital transformation.
Automation: Rise of the machines
A study placed underwriters near the top of a list of jobs most at risk of being phased out in favour of automated systems. But how real is the prospect of underwriters being replaced by machines, and should it be welcomed or feared? Download Post's article to find out.
Five steps to better customer & broker engagement
To attract and retain both customers and brokers, this report highlights why insurers need to implement a host of new portals. The report sheds light on existing obstacles, highlights the portals that provide the greatest ROI and offers five steps for insurers to accelerate portal development.
Customer feedback case study: Hiscox Insurance
Trust is absolutely vital for financial services, and verified feedback is therefore an important signal to prospective customers when looking to buy. This one page case study briefly outlines how customer feedback is helping Hiscox Insurance to meet customer service targets.
Roundtable customer retention: How to use data to keep hold of customers
Insurers love data. Offer it, and they will hoover information up – all the better to price and understand the risks they face. But can the way data is used and analysed in the insurance industry pave the way to customer loyalty?
InsurTech strategies for the digital insurance age
To understand the different approaches insurance companies are taking to achieve digital transformation, OnBase in partnership with Post completed a Digital Strategy Survey. Based on input from over 70 IT decision makers, this whitepaper provides an in-depth analysis of the research findings.
Digital insurance: Blockchain buzz
It’s a buzz word that’s been reverberating around the offices of many insurance companies but blockchain remains a grey area for most who work in the industry. This article sheds light on the characteristics of the mutual distributed ledger system and the benefits for insurers.
Top 100 UK insurers: AM Best commentary
How have the top 100 insurers fared over the past year? What have been the highs and lows faced by the market? This article sheds light on the effect of strong competition and unfavourable claims trends upon UK insurers.
How insurers can invest in big data analytics to improve decision making
Big data and advanced analytics have begun to yield big payoffs for a few insurance companies and insurers globally plan to spend more on it over the next three to five years. This article highlights how big data can improve decisions in three key areas.
Calling on procurement to add more value to insurance claims management
Given the low priority assigned to claims handling in the past, many insurers face a capabilities gap, with under two-thirds of claims fully transparent to insurers’ own staff. This paper highlights how a broader, more strategic approach to claims procurement allows insurers to make improvements.