Business Performance Management
398 whitepapers and resources
Business Performance Management
Top 30 European insurers ranking
A lack of large natural disasters, favourable exchange rates and a number of sizeable mergers have seen many of the top 30 European insurers weather the tough environment and climb the rankings. This article sheds light on the market conditions impacting Europe’s top 30 insurers.
Five steps to accelerate insurance product innovation
One of the biggest opportunities for insurers to grow comes from the introduction of innovative new insurance products through digital channels. Download this e-book to find out how you can capitalise on this enormous opportunity and lead change within your business.
The customer journey for insurance claimants
Making a claim against an insurance policy is a moment of truth for consumers. This whitepaper looks at the different stages of the claims process from the perspective of policyholders, common pain points and how insurers can smooth the claimant’s journey during four critical stages.
The power of integrated content and process management for insurers in the digital era
In the digital era, the sources, types, and volumes of data are increasing exponentially, creating both new opportunities and new challenges for insurers. This whitepaper highlights the power of integrated content and process management for insurers seeking a competitive advantage.
How to streamline your business processes using document management
This whitepaper explores real-world examples of how businesses are using enterprise information management to eliminate information silos and breaks down the barriers between employees and their information, in order to work more efficiently.
Verint success story: Leading multinational insurance company
This case study highlights how a leading APAC insurer leveraged Verint Web Self-Service to enable customers to view and update personal information, improve the quality of customer data and in-turn advise its customers on their bespoke insurance needs.
A strategic approach to customer engagement optimisation
This whitepaper takes a closer look at how customer engagement solutions can help you achieve better outcomes with less effort.
Making human intervention smart: Can man and machine ever work in perfect harmony?
Where does the successful adoption of electronic trading within insurance leave the trading relationship between underwriter and broker? This article highlights why new technology complements traditional methods and the importance of making any human intervention as smart as possible to add value.
Between a rock and a hard place: Why insurers tend to stay with their legacy document management solution
Insurers may not incur any new direct expenses by hanging on to their legacy ECM systems but, they may be overlooking many indirect costs of ownership. This article provides advice on how insurers can assess whether it’s worthwhile investing in new technology or sticking with their existing systems.
Insurance post Brexit - Why insurers would benefit from a fresh approach to agile operations
Following Brexit, insurers are faced with a need for greater agility and flexibility. This blog looks at why insurers need to look at holistic solutions that span geographic boundaries to improve customer engagement. The blog also highlights the emergence of PureCloud as a tool to enhance agility.