Business Performance Management
392 whitepapers and resources
Business Performance Management
A strategic approach to customer engagement optimisation
This whitepaper takes a closer look at how customer engagement solutions can help you achieve better outcomes with less effort.
Making human intervention smart: Can man and machine ever work in perfect harmony?
Where does the successful adoption of electronic trading within insurance leave the trading relationship between underwriter and broker? This article highlights why new technology complements traditional methods and the importance of making any human intervention as smart as possible to add value.
Between a rock and a hard place: Why insurers tend to stay with their legacy document management solution
Insurers may not incur any new direct expenses by hanging on to their legacy ECM systems but, they may be overlooking many indirect costs of ownership. This article provides advice on how insurers can assess whether it’s worthwhile investing in new technology or sticking with their existing systems.
Insurance post Brexit - Why insurers would benefit from a fresh approach to agile operations
Following Brexit, insurers are faced with a need for greater agility and flexibility. This blog looks at why insurers need to look at holistic solutions that span geographic boundaries to improve customer engagement. The blog also highlights the emergence of PureCloud as a tool to enhance agility.
Bad reviews are good for business: Harnessing the power of negative reviews
Bad reviews can help your business – it runs counter to every marketer’s instinct. This whitepaper will show you the benefits bad reviews can bring, and how to deal with negative feedback to transform criticism into extra sales.
P&C claims in the digital era: Managing digital content and processes
This whitepaper sheds light on how leading P&C insurers are moving beyond the claims transaction and leveraging advanced technologies to create a new digital claims environment. The paper highlights the opportunities available for insurers to improve performance and enhance the customer experience.
Video: ARAG - Double-digit growth for 2015
In this video, watch Tony Buss, ARAG’s Managing Director, presenting 12% growth in premium under management for 2015, its ninth full year of trading. Its Gross Written Premium (GWP) under management has increased from £39.6m in 2014 to £44.3m in 2015, generating a pre-tax profit of £2.7 million.
Omnichannel is no longer optional: Connecting the contact centre customer experience
Omnichannel engagement nearly triples customer retention. This whitepaper highlights why it’s critical for customer service providers, across all industries, to master omnichannel service in order to create a seamless, informed experience – no matter how the customer chooses to interact with you.
The decision making process for consumers purchasing a new insurance policy
This whitepaper sheds light on the decision making process insurance buyers go through when purchasing a new policy and the factors influencing their purchasing decision. The paper also provides advice to insurers on how to smooth the journey for potential customers during three critical stages.
Keeping pace with the modern customer
Enlightened customers demand ease, speed and consistency no matter how they choose to connect with companies. This whitepaper focuses on why businesses need to embrace the speed and agility of today’s consumer or risk alienating their most critical stakeholders.