Business Performance Management
392 whitepapers and resources
Business Performance Management
How business rule automation helps insurers deal with digital disruption
Digital disruption is creating big challenges for insurers and the need to streamline high-stakes decisions, combined with low industry margins, makes technology massively important. This whitepaper studies how business rule automation helps insurers deal with digital disruption.
Insurance industry collaboration 2020: A look ahead
What will be the best way for insurers to collaborate in the year 2020? In this future-oriented report set in 2020, we discuss how an insurance company, NSEW, uses a Five Pillar Framework to manage every collaboration session.
The business case for Enterprise Content Management
ECM is providing insurers with the means to take control, creating workflows that integrate multiple content sources, whilst enhancing data security and compliance. This whitepaper focuses on how organisations can leverage ECM to achieve positive outcomes.
Case study: Admiral stands out with Reevoo
The insurance space is all about comparison and as fierce competition drives prices down, the power of brand becomes an increasingly important weapon. This case study focuses on Admiral’s decision to take its brand into its own hands – by giving away the megaphone to its customers.
Myth vs reality: The expectation gap in the UK insurance industry
This whitepaper studies whether there’s an ‘expectation gap’ between what customers say they want from their insurance provider and what they actually receive. The paper also provides an analysis of the role of price comparison websites whilst highlighting opportunities and threats for insurers.
Case study: LV= brings transparency back to finance
Recognising that online consumer opinions are the third most trusted form of advertising, ahead of all paid media advertising, LV= decided that adding independent reviews to its website would show a confidence in its products and increase transparency. Download this case study to find out more.
How can insurers achieve agility in an evolving digital world?
This whitepaper explains how new technology for managing business rules is helping insurers digitally transform their businesses to stay agile through automation, improve decision making and adapt to ongoing change.
Commercial insurance needs agility
In order to survive, flexibility is key – insurers must strengthen broker relationships and adapt their solutions for customers. In this one page article, Euros Jones, commercial lines director, LV= Broker, highlights why commercial insurance needs agility.
Customer experience in the insurance sector insight report
To achieve competitive advantage, a major focus for insurers is a push to improve the quality of their customer interactions. This report outlines the market forces driving change, opportunities that technology-led innovation can provide carriers and the next steps that insurers should consider.
Research state of the young insurer nation: Life inside the industry
In the second part of the research, young employees tell Michèle Bacchus about their lives in the insurance industry and what motivates them.