Business Performance Management
398 whitepapers and resources
Business Performance Management
Bad reviews are good for business: Harnessing the power of negative reviews
Bad reviews can help your business – it runs counter to every marketer’s instinct. This whitepaper will show you the benefits bad reviews can bring, and how to deal with negative feedback to transform criticism into extra sales.
P&C claims in the digital era: Managing digital content and processes
This whitepaper sheds light on how leading P&C insurers are moving beyond the claims transaction and leveraging advanced technologies to create a new digital claims environment. The paper highlights the opportunities available for insurers to improve performance and enhance the customer experience.
Video: ARAG - Double-digit growth for 2015
In this video, watch Tony Buss, ARAG’s Managing Director, presenting 12% growth in premium under management for 2015, its ninth full year of trading. Its Gross Written Premium (GWP) under management has increased from £39.6m in 2014 to £44.3m in 2015, generating a pre-tax profit of £2.7 million.
Omnichannel is no longer optional: Connecting the contact centre customer experience
Omnichannel engagement nearly triples customer retention. This whitepaper highlights why it’s critical for customer service providers, across all industries, to master omnichannel service in order to create a seamless, informed experience – no matter how the customer chooses to interact with you.
The decision making process for consumers purchasing a new insurance policy
This whitepaper sheds light on the decision making process insurance buyers go through when purchasing a new policy and the factors influencing their purchasing decision. The paper also provides advice to insurers on how to smooth the journey for potential customers during three critical stages.
Keeping pace with the modern customer
Enlightened customers demand ease, speed and consistency no matter how they choose to connect with companies. This whitepaper focuses on why businesses need to embrace the speed and agility of today’s consumer or risk alienating their most critical stakeholders.
How business rule automation helps insurers deal with digital disruption
Digital disruption is creating big challenges for insurers and the need to streamline high-stakes decisions, combined with low industry margins, makes technology massively important. This whitepaper studies how business rule automation helps insurers deal with digital disruption.
Insurance industry collaboration 2020: A look ahead
What will be the best way for insurers to collaborate in the year 2020? In this future-oriented report set in 2020, we discuss how an insurance company, NSEW, uses a Five Pillar Framework to manage every collaboration session.
The business case for Enterprise Content Management
ECM is providing insurers with the means to take control, creating workflows that integrate multiple content sources, whilst enhancing data security and compliance. This whitepaper focuses on how organisations can leverage ECM to achieve positive outcomes.
Case study: Admiral stands out with Reevoo
The insurance space is all about comparison and as fierce competition drives prices down, the power of brand becomes an increasingly important weapon. This case study focuses on Admiral’s decision to take its brand into its own hands – by giving away the megaphone to its customers.