Business Performance Management
398 whitepapers and resources
Business Performance Management
Myth vs reality: The expectation gap in the UK insurance industry
This whitepaper studies whether there’s an ‘expectation gap’ between what customers say they want from their insurance provider and what they actually receive. The paper also provides an analysis of the role of price comparison websites whilst highlighting opportunities and threats for insurers.
Case study: LV= brings transparency back to finance
Recognising that online consumer opinions are the third most trusted form of advertising, ahead of all paid media advertising, LV= decided that adding independent reviews to its website would show a confidence in its products and increase transparency. Download this case study to find out more.
How can insurers achieve agility in an evolving digital world?
This whitepaper explains how new technology for managing business rules is helping insurers digitally transform their businesses to stay agile through automation, improve decision making and adapt to ongoing change.
Commercial insurance needs agility
In order to survive, flexibility is key – insurers must strengthen broker relationships and adapt their solutions for customers. In this one page article, Euros Jones, commercial lines director, LV= Broker, highlights why commercial insurance needs agility.
Customer experience in the insurance sector insight report
To achieve competitive advantage, a major focus for insurers is a push to improve the quality of their customer interactions. This report outlines the market forces driving change, opportunities that technology-led innovation can provide carriers and the next steps that insurers should consider.
Research state of the young insurer nation: Life inside the industry
In the second part of the research, young employees tell Michèle Bacchus about their lives in the insurance industry and what motivates them.
Designing a sustainable digital insurer: Learning from the digital pioneers
The use of digital, mobile and social media is changing the nature of business for insurers. This whitepaper looks at the opportunities and threats for insurers and highlights why insurers that embrace digitisation have an opportunity to generate new business value and better engage with customers.
Expertise from A-Z - Personal injury reform: Shaking up the compensation culture
Three years after reforms, the underlying problems with the compensation system are still prevalent. What can be done to provide tangible change? Download this article to find out more.
Flexibility and control in insurance operations
To better understand the control and flexibility challenges facing insurance companies today, this whitepaper focuses on three key areas: underwriting, compliance and customer service.
Expertise from A-Z - Personal injury reform: Brave new world
Claims management companies are to come under the remit of the Financial Conduct Authority. What effect will this have on the sector and will new regulation clean up the industry for good?