Business Performance Management
392 whitepapers and resources
Business Performance Management
Designing a sustainable digital insurer: Learning from the digital pioneers
The use of digital, mobile and social media is changing the nature of business for insurers. This whitepaper looks at the opportunities and threats for insurers and highlights why insurers that embrace digitisation have an opportunity to generate new business value and better engage with customers.
Expertise from A-Z - Personal injury reform: Shaking up the compensation culture
Three years after reforms, the underlying problems with the compensation system are still prevalent. What can be done to provide tangible change? Download this article to find out more.
Flexibility and control in insurance operations
To better understand the control and flexibility challenges facing insurance companies today, this whitepaper focuses on three key areas: underwriting, compliance and customer service.
Expertise from A-Z - Personal injury reform: Brave new world
Claims management companies are to come under the remit of the Financial Conduct Authority. What effect will this have on the sector and will new regulation clean up the industry for good?
Insurance apprenticeships: You're hired!
A growing number of school leavers are choosing work over university and the insurance sector is capitalising on this wealth of much-needed young talent. This article studies how insurers can reap the benefits of apprenticeship schemes.
Insurance jobs: A game of snakes and ladders
Insurance employees need the right skillsets if they are to keep their jobs. Which roles offer the most potential for future success? Download Post's article to find out more.
Insurance complaints: No more Mr Angry
There is no crisis as far as complaints directed at insurers and brokers go – but even one unfairly treated customer is too many. So, how seriously is this area being taken and are efforts underway to raise standards further? Post's article investigates.
Seeking a single view of the customer: Why insurance needs to embrace omni-channel
In recent years the air has been thick with discussion about customer centricity and omni-channel engagement, but what exactly do these phrases mean for the insurance industry? This whitepaper focuses on the benefits insurers can achieve by segmenting customers and providing bespoke solutions.
Managing legal costs in claims - Data overload
This report provides advice to insurers on how to ensure the effective management of legal spend to deliver a healthy loss ratio and general client satisfaction. The report highlights how insurers can achieve better value for money by leveraging high quality data.
Women in insurance: Making the breakthrough
Despite some recent high-level appointments, women are still lagging behind men when it comes to senior roles in insurance. This article highlights why the industry has some way to go before it can boast genuine equality.