Business Performance Management
398 whitepapers and resources
Business Performance Management
Insurance apprenticeships: You're hired!
A growing number of school leavers are choosing work over university and the insurance sector is capitalising on this wealth of much-needed young talent. This article studies how insurers can reap the benefits of apprenticeship schemes.
Insurance jobs: A game of snakes and ladders
Insurance employees need the right skillsets if they are to keep their jobs. Which roles offer the most potential for future success? Download Post's article to find out more.
Insurance complaints: No more Mr Angry
There is no crisis as far as complaints directed at insurers and brokers go – but even one unfairly treated customer is too many. So, how seriously is this area being taken and are efforts underway to raise standards further? Post's article investigates.
Seeking a single view of the customer: Why insurance needs to embrace omni-channel
In recent years the air has been thick with discussion about customer centricity and omni-channel engagement, but what exactly do these phrases mean for the insurance industry? This whitepaper focuses on the benefits insurers can achieve by segmenting customers and providing bespoke solutions.
Managing legal costs in claims - Data overload
This report provides advice to insurers on how to ensure the effective management of legal spend to deliver a healthy loss ratio and general client satisfaction. The report highlights how insurers can achieve better value for money by leveraging high quality data.
Women in insurance: Making the breakthrough
Despite some recent high-level appointments, women are still lagging behind men when it comes to senior roles in insurance. This article highlights why the industry has some way to go before it can boast genuine equality.
Using BRMS to improve claims processing and on-board new customers
This whitepaper focuses on how insurers can improve claims processing and on-board new customers by managing and modifying the business rules impacting decision making.
Expertise from A-Z: The game changers
The past year has been a time of change for the industry with a multitude of challenges, threats and opportunities arising from a variety of political, economic and environmental factors. This final Expertise from A-Z of 2015 looks at three of the game changers and what they mean for brokers.