Digital is no longer a new channel that offers exciting possibilities; it has become the way that insurers must run their business if they want to remain competitive. And if the move to a digital operational model is implemented properly, it enables them to improve efficiency, service customers better, create more up-selling and cross-selling opportunities, and price risks more accurately.
To get under the skin of the different approaches within the industry, OnBase, working in partnership with Insurance Post, completed a Digital Strategy Survey, speaking to over 70 senior individuals in the market with a broad range of roles and from a wide spectrum of companies.
Download this whitepaper for a comprehensive analysis of the research findings.
Topics covered:
• Customer experience is key.
• The cure for poor conversion.
• Regulatory challenges.
• The right path.
• Technological priorities.
• Document management.
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