Customer success story: Grinnell Mutual Reinsurance Company

While successfully providing property and casualty insurance and reinsurance to customers for more than a century, Grinnell Mutual Reinsurance Company’s underwriting and claims processes needed an overhaul. The claims and underwriting departments had little visibility into one another’s workloads and decisions, and no easy way to collaborate on policies or claims. With information required to handle policies and claims scattered across paper files, network shares, email inboxes and an AS400 processing system, service levels and audits suffered.

This case study focuses on how Grinnell tackled these challenges with OnBase by Hyland by leveraging case management solutions to transform its information-intensive underwriting and claims processes.