Issue 2 | Imagination & insight: The reading 'rendez-vous' for insurance leaders

Are you ready for a new kind of discussion? The second issue of EXL’s Imagination and insight content series addresses how the Simplification of process, communication, design, management and Fluidity in operations can help businesses achieve competitive differentiation and deliver a rich experience to their customers. The authors also share their thoughts on the changing relationships between the talent and the employer by identifying four interdependent factors that should be incorporated into new talent strategies.