Five trends that will impact the insurance market

Trends in the insurance industry are emerging that impact how insurers evaluate data and service their customers. At the same time, the Covid-19 pandemic rapidly changed how the world does business by accelerating our reliance on digital tools and interactions.

As insurers realise the benefits of capabilities enabled by digital technology, we see increasing demand for flexibility in how they are able to respond to the needs of their customers. The ability to adapt quickly is paramount to both maintaining revenue opportunities and delivering excellent customer experiences.

This content highlights five trends which EXL anticipates will impact the insurance market as it seeks new ways to be able to react to planned and unplanned conditions.