Connected consumer report 2017

As all of us expect everything to be on demand and fully connected, no organisation is immune from the forces of digital disruption. While the nirvana for organisations is being able to deliver a fully-connected and highly-personal experience to consumers, the current reality is somewhat different.

The MuleSoft Connected consumer report 2017 looks at how a disconnected experience is currently impacting European consumers and then explores the opportunities and challenges ahead for banks, retailers, insurers and public services individually to meet consumers' expectations.