The Fujitsu European financial services survey: Disruption in insurance isn't just a tall tale

Research from Fujitsu suggests that consumers might not know precisely what the future of insurance holds but their perception has shifted dramatically. Today, consumers are no longer cautious and conservative. There is a willingness to engage with insurance organisations in new ways in exchange for lower premiums and more relevant products and services.

Following on from Fujitsu’s European financial services survey, this report focuses on what digital disruption means for insurance companies and their customers.

Topics covered:
• Meeting customer needs both today and in the future.
• Considerations for consumers purchasing insurance products.
• Driving innovation through customer experience.
• Anticipating future trends and customer needs.
• Securing more customers.
• Inspiring loyalty.