Automation
321 whitepapers and resources
Five essentials for delivering a modern claims experience
Today’s policyholder expects a fast, frictionless and transparent claims experience. How can insurers proactively engage policyholders and optimise claims workflows? This content focuses on five essentials for delivering a modern claims experience.
What does a technology-driven omnichannel experience mean for insurers and consumers?
This article looks at how customer demand is changing insurance, what omnichannel customer experiences are and how they can be achieved through intelligent automation and Blue Prism Cloud SaaS (software as a service).
How to get intelligent automation-driven work transformation done
The question for insurers is now not what to automate, but how easy and how fast the benefits can be gained at scale. This blog looks at how a cloud automation strategy can help insurers to absorb intelligent automation’s potential quicker and gain a competitive edge as a result.
Shaping a future-ready insurance industry
From risk assessment and underwriting to distribution, pricing and claims – the entire insurance industry value chain is ripe for transformation. Download this infographic to find out how three organisations are shaping the future of their businesses with intelligent automation.
X-industry automation best practice series - Learn how Leeds Building Society built a new customer service in six days
Like insurance, building societies aren’t traditionally known for innovation. But Leeds Building Society is getting creative with intelligent automation and has been able to use it to quickly stand up new services needed as a result of Covid-19. Download this case study to find out more.
What's driving contact centre automation in today's customer experience focused market?
Based on a survey of contact centre professionals, this paper looks at the long term benefits of automation in the evolution of the contact centre, including agent satisfaction, diversification of the roles, reductions in agent turnover and an increase in customer service levels.
How to use intelligent automation to better understand and serve your customers, creating superior insurance experiences
This report, created with Computing.com, draws on exclusive interviews with technology leaders working in insurance, revealing what they’re doing with advanced analytics and intelligent automation and how they’re benefitting the customer.
How insurer Old Mutual is moving the needle from efficiency to transformation with intelligent automation
In part two of Blue Prism’s interview with Old Mutual leaders, Tags Moodley and Kusheel Amritlall, they talk about moving through the Blue Prism waves of value towards business transformation, and their vision for the future insurance operating model.
Endorsement solutions for the P&C insurance industry
Advanced policy administration systems (PAS) are essential for insurers looking to compete effectively in today’s dynamic market. This content focuses on why policy administration is ripe for modernisation and how endorsement solutions can help insurers transform policy administration processes.
Investing in progress: The financial services success matrix
Insurers have focused on modernising workflows to accelerate growth, rein in costs and remain competitive. But as many found out during the pandemic, they haven't gone far enough. Download this whitepaper to discover how to progress your digital transformation and key components for success.