Automation
321 whitepapers and resources
Six steps to simplifying service
With an ever-increasing number of channels available and rapidly shifting customer expectations, achieving frictionless service isn’t easy. This guide provides six key steps for simplifying service experiences.
Creating a strategic advantage in insurance with intelligent automation
Going beyond what was possible with traditional RPA, intelligent automation is the strategic advantage you need in a competitive insurance landscape. This white paper will help to show how automation can be used as a strategic driver and critical tool in key areas of your business.
Making intelligent automation part of the fabric of your insurance organisation
This white paper focuses on the importance of integrating intelligent automation effectively into your insurance organisation, where to start as well as tips and strategies for success.
How intelligent automation can help tackle FCA general insurance pricing and fair value measures
This blog looks at some of the new requirements from the FCA for pricing practices and fair value provision, and how intelligent automation can help with the implementation of operational changes and ongoing compliance.
Four of the most demanding challenges facing the insurance sector right now and how to tackle them
This eBook looks at four of the most demanding challenges facing the insurance sector right now and how to tackle them.
Video: Customer centric insurance - See the life not just the policy
There’s more to customers than just their insurance policies. In this video, Paul Ridge, Head of Insurance, SAS UK & Ireland, discusses how SAS can help your business transform to a customer centric model and begin to really understand the life behind the policy.
Transform insurance operations with Red Hat Process Automation
Insurers are continually seeking to modernise legacy processes and improve overall policyholder experience. This content focuses on how Red Hat Process Automation helps insurers capture business logic and develop applications that automate business processes and decisions.
Podcast: Future focus 2030 - The future of motor
In this podcast, Jonathan Swift, content director, Insurance Post, Chris Sawford, director, Verisk Claims and Niall Kavanagh, managing director, Verisk Ireland discuss what the future holds for motor insurance and a possible road map between now and 2030.
Video: Leading the way with SaaS
In this interactive Q&A video, Michael Jackowski, CEO at Duck Creek and Chris Griffith, CIO at UPC Insurance discuss how insurers can leverage SaaS to innovate faster, capture opportunities and exceed customer expectations.
Case study: Zurich UK invests in customers and employees with a successful intelligent automation program
Read this customer story to learn how Zurich UK have scaled intelligent automation in the business to be able to process more than three million transactions with automation, and assist with alignment of resource within different teams and functions.