Automation
356 whitepapers and resources
What's driving contact centre automation in today's customer experience focused market?
Based on a survey of contact centre professionals, this paper looks at the long term benefits of automation in the evolution of the contact centre, including agent satisfaction, diversification of the roles, reductions in agent turnover and an increase in customer service levels.
How to use intelligent automation to better understand and serve your customers, creating superior insurance experiences
This report, created with Computing.com, draws on exclusive interviews with technology leaders working in insurance, revealing what they’re doing with advanced analytics and intelligent automation and how they’re benefitting the customer.
How insurer Old Mutual is moving the needle from efficiency to transformation with intelligent automation
In part two of Blue Prism’s interview with Old Mutual leaders, Tags Moodley and Kusheel Amritlall, they talk about moving through the Blue Prism waves of value towards business transformation, and their vision for the future insurance operating model.
Endorsement solutions for the P&C insurance industry
Advanced policy administration systems (PAS) are essential for insurers looking to compete effectively in today’s dynamic market. This content focuses on why policy administration is ripe for modernisation and how endorsement solutions can help insurers transform policy administration processes.
Investing in progress: The financial services success matrix
Insurers have focused on modernising workflows to accelerate growth, rein in costs and remain competitive. But as many found out during the pandemic, they haven't gone far enough. Download this whitepaper to discover how to progress your digital transformation and key components for success.
X-industry automation best practice series - Learn how Eversource Energy is boosting customer and employee engagement using automation
Industries outside insurance are often more willing to share experiences with technology, so Blue Prism is sharing stories from customers that are relevant for insurance. This case study highlights how Eversource Energy used intelligent automation to deliver $15m in value back to the business.
Managing indemnity spend on escape of water claims
According to the ABI, insurers are paying out an estimated £2.5 million every day for escape of water claims costs. In this webinar, an expert panel discuss how insurers can make use of smart technology to tackle rising EoW claims costs and improve the claims journey for policyholders.
The role of intelligent automation in securing remote workers and safeguarding corporate data
When the pandemic hit, there were limited opportunities to consider the security impact of remote working. This blog discusses the importance of data and employee security moving forward and how intelligent automation can help.
Discussing the nature of digitisation and how to transform an insurance business with Old Mutual
Old Mutual, a long-established insurance company, has used intelligent automation to reinvent its approach to business and customer experience. In this blog, Old Mutual leaders discuss the insurer’s two-year journey and the impact of automation on its customers.
The future of work: New perspectives on disruption & transformation
Technology has changed the way we work – but by how much? Pega surveyed over 3,000 senior business leaders to find out. Download this report to learn how organisations are adapting for the future.