Automation
321 whitepapers and resources
A guide to intelligent automation for the insurance back office
This ebook provides a guide on how to identify the functions and processes where automation can make an immediate impact in the insurance back office, and how to engage your people with a new approach to work.
Calculate the impact of transformation with intelligent automation on your contact center
Blue Prism’s interactive contact center value calculator will help you understand how intelligent automation can save costs and add value to your business. Learn how much you could save, how much capacity you could gain and get some top tips for transforming with automation.
How insurance firms are facing threats to the industry and to their business using technology
In an excerpt from a recent webinar, Blue Prism’s VP of strategy, Gary Smith, talks about the challenges facing the insurance industry which can be met with intelligent automation and a digital approach, before highlighting how automation can help employees of insurance companies.
Powering your content with AI
With artificial intelligence now becoming one of the hottest topics in technology, we are at an unprecedented time in the area of information management and content services. This guide explores the rapidly evolving role that AI and machine learning (ML) technologies play in content management.
How to create an effective communications strategy for your intelligent automation program
In this webinar, Ian Blackburn, customer success manager, Blue Prism Cloud, discusses how you can ensure your internal communications are doing your automation project justice, and how to elevate your strategy so that your team are not just behind you, but beside you leading the charge.
RPA in insurance: How new automation technology is transforming the industry
Insurance automation is transforming the industry, but some companies are taking automation a step further by utilising robotic process automation. This blog highlights how RPA can be applied to insurance work tasks, how RPA differs from traditional automation and six benefits of RPA in insurance.
Insurance chatbots: Optimising customer experiences
Chatbots are an innovative tool that can offer many benefits for insurers, such as around-the-clock support for consumers. This blog highlights the benefits of insurance chatbots, the challenges that insurance chatbots can solve and five ways chatbots can help insurers.
Connect the dots on claims management: How intelligent automation can transform claims to create a better-connected insurance enterprise
Claims processes form a matrix of touch points with differing demands and data requirements. This ebook looks at the ‘dots’ that form steps in the claims process, and how intelligent automation can connect them to create efficiencies, streamline processes and provide a better customer experience.
Case study: Thomas Miller sets the foundation for continuous, long-term improvements
This case study focuses on how Thomas Miller, the international insurance services provider, has leveraged Blue Prism’s turnkey cloud-based intelligent automation platform to scale up its intelligent digital workforce to deliver service excellence to its members during the Covid-19 pandemic.
Digital intelligence: End-to-end process improvement in insurance
Despite their adoption of modern technologies, too many insurers struggle with slow processes and lacklustre automation results. This content provides advice on how insurers can identify areas for automation and transform the customer journey.