Automation
326 whitepapers and resources
RPA in insurance: How new automation technology is transforming the industry
Insurance automation is transforming the industry, but some companies are taking automation a step further by utilising robotic process automation. This blog highlights how RPA can be applied to insurance work tasks, how RPA differs from traditional automation and six benefits of RPA in insurance.
Insurance chatbots: Optimising customer experiences
Chatbots are an innovative tool that can offer many benefits for insurers, such as around-the-clock support for consumers. This blog highlights the benefits of insurance chatbots, the challenges that insurance chatbots can solve and five ways chatbots can help insurers.
Connect the dots on claims management: How intelligent automation can transform claims to create a better-connected insurance enterprise
Claims processes form a matrix of touch points with differing demands and data requirements. This ebook looks at the ‘dots’ that form steps in the claims process, and how intelligent automation can connect them to create efficiencies, streamline processes and provide a better customer experience.
Case study: Thomas Miller sets the foundation for continuous, long-term improvements
This case study focuses on how Thomas Miller, the international insurance services provider, has leveraged Blue Prism’s turnkey cloud-based intelligent automation platform to scale up its intelligent digital workforce to deliver service excellence to its members during the Covid-19 pandemic.
Digital intelligence: End-to-end process improvement in insurance
Despite their adoption of modern technologies, too many insurers struggle with slow processes and lacklustre automation results. This content provides advice on how insurers can identify areas for automation and transform the customer journey.
Accelerating digital agility in insurance: Unlocking exceptional customer experiences with automation
Today’s insurance consumer wants smooth and convenient service, and only insurers who can deliver it will succeed in the 21st century. Designed for insurance leaders, this e-book explains how insurers can unlock the door to smarter automation and unleash higher return on experience.
Before and after Covid-19: Reimagining work with automation
The old way of working has gone forever, and we are entering a new normal. Based on research produced by Blue Prism in association with CIONET, this report focuses on the contrast between work in the pre and post Covid era and the change imperatives facing the C-suite.
Overcoming obstacles to intelligent automation adoption
If you’re innovating with intelligent automation in 2021, be prepared for the potential obstacles. This white paper examines the obstacles involved with planning and implementing automation technology, along with some common misconceptions about the technology’s capabilities and outcomes.
AI for the masses: Why intelligent automation is the missing link
Organisations in all industries have made investments in AI to re-shape their business models, but many have struggled with getting the ROI they expected. This whitepaper focuses on why intelligent automation just may be the missing link for business teams who are desperate to automate and innovate.
Managing claims surges in the digital age
Claims surges have been a frequent occurrence in recent years as events around the globe have hit insurers across multiple lines of business. This whitepaper focuses on how insurers can manage claims surges in the digital age by effectively using technology to complement frontline claims staff.